Account Supervisor

About the role

TEAM is an award-winning experiential marketing agency that develops and executes creative marketing campaigns rooted in strategy, insights, and decades of learning. We partner with the best brands and people to deliver experiences that create inspiration at the point of engagement. The Account Supervisor (AS) will work in tandem with other Client Service personnel at the agency, serving as a lead day-to-day manager across one or more agency accounts. The position will report to the Account Director and will work closely with Creative, Production, and Finance departments, as well as external agency partners and vendors.

As an AS, you will manage multiple programs, workstreams, and priorities simultaneously, with a strong emphasis on experiential events, trade shows, conferences, and other live brand experiences. Strong communication, organization, and leadership skills are required to coordinate cross-functional teams, manage client relationships, and ensure programs are delivered successfully against client objectives, timelines, and budgets. A strong sense of accountability, attention to detail, and proactive problem-solving will be essential. The ideal candidate is comfortable operating with a high degree of autonomy, anticipating needs, and bringing forward solutions and recommendations while keeping senior account leadership informed.

Responsibilities

• Lead the day-to-day management and execution of client experiential programs, including trade shows, conferences, meetings, hospitality experiences, and large-scale branded events, from initial briefing through onsite execution and post-event wrap.
• Serve as a primary day-to-day client contact, building strong relationships, leading status meetings, managing expectations, presenting recommendations, and translating client objectives into actionable direction for internal teams and external partners.
• Own integrated project timelines and workstreams across Client Service, Production, Creative, Finance, and external partners, proactively identifying dependencies, risks, and decisions required to keep programs on schedule and within scope.
• Anticipate client and production needs, identifying potential hurdles early and proactively bringing forward solutions and recommendations to ensure successful execution.
• Develop a deep understanding of the client's business, brand, organizational priorities, and event portfolio to provide informed recommendations, identify opportunities, and become a trusted extension of the client team.
• Perform a variety of account management and administrative tasks, including client communications, presentations, project timelines, meeting agendas and recaps, program documentation, and post-event reporting.
• Bring a creative and strategic perspective to brainstorms and program development, helping translate client business objectives into compelling experiential solutions.
• Collaborate effectively with agency teams and external partners, building strong working relationships and creating clear accountability across workstreams.
• Identify opportunities to grow existing client relationships by understanding client needs and effectively communicating the agency's broader capabilities and offerings.
• Practice and ensure compliance with all organizational policies and procedures.

Requirements

• Bachelor's degree in marketing, advertising, communications, business, or a related field preferred.
• Minimum of 5 years of experience in experiential marketing, event marketing, trade shows, conferences, and/or integrated brand experiences, preferably within an agency environment.
• Demonstrated experience managing trade show and large-scale event programs from planning through onsite execution and post-event reconciliation.
• Understanding of the Production process is highly preferred, including experience working with fabrication, AV/technology, graphics, freight and logistics, labor, venues, show services, and other event vendors.
• Strong client-service experience, with the ability to independently manage day-to-day client relationships, lead meetings, present recommendations, manage expectations, and navigate challenging conversations.
• Experience managing multiple concurrent programs, timelines, and budgets with overlapping deadlines and cross-functional teams.
• Strong financial understanding, including experience developing estimates, managing budgets, tracking scope changes, and supporting program reconciliation.
• Comfort working onsite at events and trade shows, including installation, show days, and strike, with the ability to remain composed and make sound decisions in fast-moving environments.
• Exceptional organizational skills and attention to detail, with the ability to move fluidly between strategic client conversations and detailed executional needs.
• Enthusiastic, entrepreneurial, self-disciplined, and collaborative team player with the ability to solve problems, take initiative, think proactively, and make decisions with a degree of autonomy.
• Excellent written, verbal, and presentation skills, with the confidence to communicate effectively with clients, senior agency leadership, vendors, and cross-functional teams.
• Proficient computer skills including MS Office; experience with project management, budgeting, and event management platforms is a plus.
• Ability and willingness to travel for client meetings, site visits, and event execution, including occasional evenings and weekends as required by program schedules.