Account Supervisor

About the role

We have partnered with a leading indie Advertising Agency on their search for an Account Supervisor! As the Account Supervisor, you will be a key leader on the client services team. You’ll help to ensure that clients receive outstanding creative work—strategically grounded, creatively excellent, and delivered flawlessly. You will act as a bridge between the clients and internal teams (creative, strategy, media, production), guiding campaign execution and fostering strong relationships.

Responsibilities

• Serve as a trusted advisor to clients, deeply understanding their businesses, brand goals, competitive landscape, and success metrics.
• Translate insights into strategic campaign briefs, ensuring the work aligns with client objectives.
• Help identify new growth opportunities within existing accounts.
• Prepare and deliver client presentations with clarity, confidence, and strategic thinking.
• Handle feedback from clients: assess, translate into internal action, manage expectations.
• Be a point of escalation for issues or scope changes; proactively mitigate risks to campaign success.
• Work closely with creative leads, strategy, media planners, production, and other internal teams to ensure collaborative and aligned execution.
• Mentor and support more junior account team members (Account Executives, Coordinators) in their growth.
• Contribute to maintaining culture—inclusive, scrappy, nimble, collaborative, insight-driven.

Requirements

• 5+ years in an agency environment (or equivalent), with at least 1‑2 years leading or supervising client accounts at a strategic level.
• Experience at a small to mid‑sized agency is a plus.
• The agency is headquartered in Minneapolis, MN and operates in a hybrid work environment.
• Preference for candidates based in the Minneapolis area; open to those willing to relocate within a reasonable timeframe.

Skills

• Strategic & Creative Mindset: Ability to think beyond execution, to ask the right questions, push for distinction, and ensure work is rooted in insight.
• Integrated Marketing Knowledge: Comfortable across channels—branding, digital/social, traditional media, content—knowing what works where and why.
• Strong Communication Skills: Written, verbal, presentation‑level; able to build trust with clients and internal teams alike.
• Organizational Ability: Able to manage multiple accounts/projects simultaneously, with changing priorities and deadlines.
• Leadership & Collaboration: Experience mentoring or managing junior staff, with a collaborative, supportive leadership style.

Pay

$80,000–$100,000 base salary, depending on experience.