Account Supervisor

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude.

About the role

The Account Supervisor is a central force connecting the kitchen/Customer Service Center (CSC) with our airline partners, driving smooth communication, flawless coordination, and exceptional service delivery. In this high-impact role, you’ll tackle performance challenges head-on, respond quickly to customer needs, and champion collaboration across internal teams to keep operations running at peak efficiency. As an Account Supervisor, you play a pivotal role in elevating service excellence, strengthening customer account relationships, and contributing directly to the ongoing success of our airline partnerships. In addition, the Account Supervisor leads a team of six warehouse employees, in collaboration with the Account Management team, to oversee daily execution, workflow efficiency, and adherence to operational standards.

Work location: onsite at our Sky Chefs facility at Austin-Bergstrom International Airport. This is NOT a sales position.

Responsibilities

• Act as primary point of contact between kitchen/CSC, airline partners, and Key Account Manager
• Maintain customer specifications, measurement systems, and service requirements across departments
• Ensure accurate billing, provisioning, and management of customer-specific inventory and par levels
• Support on-time flight departures in accordance with catering and airline guidelines
• Coordinate airline CSC evaluations; distribute feedback and ensure timely responses
• Track quality scores, flight attendant feedback, and delay data; maintain related databases
• Support special customer projects and airline cycle changes
• Assist Executive Chef with menu presentations and chef tables as needed
• Monitor compliance with customer specifications, safety requirements, and regulatory standards (FDA, HACCP, GQS)
• Ensure adherence to airline safety expectations and internal operating procedures
• Coordinate with Quality Management to address findings and corrective actions
• Guide, coach, and develop employees in alignment with local leadership and customer account requirements
• Reinforce company values, safety practices, and quality standards
• Support company initiatives including Lean Manufacturing, Employee Safety, HACCP, and Global Quality Standards
• Monitor inventory accuracy, equipment counts, and cost controls
• Support budget planning and expense management; initiate corrective actions for variances

Requirements

• Bachelor’s degree in Business Administration, Hospitality, Operations Management, or a related field; equivalent professional experience may be considered in lieu of a degree
• 3+ years of customer service experience, with a strong preference for direct account management responsibilities
• Demonstrated ability to manage client relationships, address service issues, and act as the main point of contact to ensure customer satisfaction and retention
• Experience in large-scale, diverse, operations-focused environments preferred
• Demonstrated ability to influence and drive outcomes without direct authority
• Strong presentation, communication, training, and interpersonal skills
• Demonstrated knowledge of product and labor cost drivers, with a track record of analyzing and managing cost variances
• Proficient in Microsoft Office Suite and other Windows-based applications

Skills

• Bilingual is preferred to support effective communication with the team but not required

Benefits

• Competitive Base Salary + Annual Incentive Plan
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Schedule

Standard schedule Monday-Friday with flexibility to address urgent customer matters outside regular business hours as needed. We operate 24/7, 365.