Account Supervisor

At Remedy Edge, we believe health can’t wait. The stakes are higher. The pace is faster. And hesitation costs lives. That’s why Remedy Edge exists—to bring urgency to health. Urgent thinking. Urgent creativity. Urgent action. We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move people—from awareness to action, from delay to decision, from possibility to progress. Because when health is on the line, every moment matters. And every edge counts.

About Us

Remedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heard—and when the work reflects the real world it’s meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health’s hardest problems with greater clarity and humanity.

Remedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn’t just inform—but activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can’t afford to wait.

Flexibility

We design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.

Responsibilities

• Develop deep product knowledge base (i.e., understanding of product indications, market research, marketing plans, and competitive knowledge)
• Execute strategy, provide brand stewardship, and maintain strong client satisfaction on assigned brand(s)
• Communicate client needs to all cross-functional partners, including creative and project management, ensuring projects are on brief and in line with brand strategy
• Effectively present the agency’s recommendations, points-of-view, or strategy documents to clients, taking a leadership role in their preparation
• Work with Project Management to provide accurate and timely product forecasts—while seeking supervisor’s input on critical situations or changes
• Ensure that team members know and follow established agency account procedures, including but not limited to: agency process, client process, and project status tracking
• Assist in the development of Project Briefs, SOWs, Client Presentations, and Brand Plans
• Conduct regular meetings with the account group team to discuss client issues, opportunities, and work in progress
• Coach and develop direct report(s) by creating individual development plans, providing on-the-job learning, and ensuring attendance at relevant OHGU courses
• Lead and participate in live and virtual client meetings, engage with clients independently on tactical and strategic initiatives under the guidance of senior account team members
• Review internal contact reports, status reports, and hotsheets to ensure accuracy of project details and next steps
• Contribute to the development of recommendations for project optimizations based on client feedback, MLR discussions, and market research/insights
• Assist senior account team members as needed with meeting prep, project updates, and client deliverables

Requirements

• Superior verbal and written communication skills
• Superior organizational skills
• Able to collaborate across a multi-disciplinary brand team
• Excellent presentation skills with an ability to present ideas to brand teams and clients
• Experience working on digital projects or accounts with a strong digital focus
• Proficient in Microsoft Office
• Bachelor’s degree with a minimum of 3 years of medical marketing or agency experience
• Previous experience managing one or more direct reports
• Able to travel to client meetings
• Pharmaceutical advertising experience is preferred, not required

Competencies

• Compassionate
• Solutions Oriented
• Collaborative
• Organized
• Proactive
• Takes Risks

Pay

$90,000 - $116,500

Schedule

This is a hybrid position. Employees are expected to be in the office 3 days per week, unless additional in-office days are directed by their agency or manager.