Account Supervisor

MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. Our specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core.

About the role

The Account Supervisor role is responsible for the relationship between the agency and day-to-day clients, providing strategic guidance to clients, managing the agency team’s performance, and cultivating strong client relationships to encourage new and repeat business. The Account Supervisor demonstrates thinking across the client’s line of business and not just on their teams’ assigned projects. They act as a trusted advisor and partner to the client, with expert marketing skills (website and CRM), the ability to anticipate needs, and the confidence to express and author informed opinions. This role is focused on leading the team to support the client for their website experience and involves daily coordination with project management resources and interactions across other disciplines.

Responsibilities

• Primary client contact for website strategy, recommendations, and implementation.
• Manage the execution of website experience across strategy, UX optimizations, design, content creation, and authoring.
• Write kick-off documents/briefs, initiate cross-discipline teams, evaluate and comment on creative, and manage creative updates based on client feedback.
• Lead and support the development of client and field team meeting decks and materials.
• Manage client approvals.
• Act as the primary, senior client contact for assigned projects, developing relationships with clients and working closely with them to learn their business and communication needs.
• Directly manage and mentor junior team members across Account or Project Management.
• Manage across teams to deliver on client campaigns.
• Present deliverables to client.
• Develop and implement strategic project plans and creative campaigns.
• Maintain frequent, regular contact with clients to ensure satisfaction.
• Manage overall budgets across your team member’s projects.
• Develop estimates and manage cost against project budgets.
• Plan and coordinate project setup and execution.
• Report on campaign progress, problems, variance, upcoming deadlines, and client satisfaction to Account Director.
• Help Account Director lead overall strategy and planning activities.
• Have a thorough understanding of the client’s business environment, including competitors, challenges, and opportunities.

Requirements

• Minimum five years experience leading projects and accounts.
• Must have agency experience.
• Experience working at a supervisor level and managing other team members.
• Experience managing website content or full website experiences.
• Clear understanding of key digital metrics and the ability to analyze, interpret, explain, and draw conclusions from data.
• Experience working closely with analytics, creative, and digital programming teams.
• Proactive, self-starter who can work as part of a team primarily and independently when needed.
• Sense of urgency, attention to detail, and the ability to work under very tight/aggressive deadlines while managing multiple projects.
• Extremely organized, detailed, and accurate.
• Outstanding project and budget management capability.
• Responsive to both internal and client needs in a timely, professional manner.
• Resolves and/or escalates issues in a timely fashion.

Skills

• Skilled at writing decks and presentations.
• Strong business writing, communication, and interpersonal skills.
• Highly skilled in managing project schedules and timelines.
• Solution-oriented problem-solving approach.
• Ability to grasp complex concepts easily.
• Ability to operate in a systematic and logical manner, with use of good judgment.

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.