Account Supervisor

About the role

We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. As a Freelance Account Supervisor, you are the primary day-to-day contact on this piece of B2B business and the master of coordination, demonstrating high potential in core business leadership skills. The Account Supervisor will partner very closely with our clients and contribute business/client insights, collaborating across Client Service leadership and internal teams to deliver strong briefs and develop solutions to client business problems. You manage client expectations well and communicate a clear understanding of their business priorities to internal teams.

Responsibilities

• Participates across integrated agency team to deliver CRM campaigns.
• Builds long term relationships with the clients, building trust by anticipating and exceeding client needs through delivering campaigns on time and on strategy.
• Acts as a key collaborator with internal teams.
• Knows when to escalate potential problems.
• Can partner with, organize, and navigate assignments effectively.
• Understanding of data/performance metrics and reporting.
• Contributes to strategy, analysis, program insights, and planning.
• Able to adequately represent client interests to the team.
• Effectively and proactively communicates to client issues that can result in a scope change.
• Monitors critical project hand-offs.
• Initiates, presents, and drives to completion value-added projects (participation dependent on the level of complexity.)
• Understands the implications of business strategy on project decisions.
• Responsible for weekly/monthly project status reports, delivery of timely conference reports.
• Sets up meetings and provides accurate agendas and precise and actionable meeting notes.

Requirements

• Minimum of bachelor’s degree or equivalent experience in a related field.
• 3-5 plus years of experience, which includes agency or client-side marketing experience.
• Experience with CRM & direct marketing is ideal.
• B2B is a plus.
• Successful track record of managing multiple projects and being a trusted partner with agency teams.

Skills

• Proven ability to express self clearly and organize ideas well.
• Capable of presenting ideas/new opinions with confidence.
• Ability to thrive in a fast-paced environment and respond quickly as business factors shift.
• Ability to think strategically, creatively, and holistically about client opportunities.
• Team player with great time management skills and inter-personal skills.
• Have a passion to develop a deep understanding of your client’s business and industry.
• Demonstrate ability to exercise good judgment, prioritize multiple tasks, and problem solve under pressure of deadlines and resource constraints.
• Savvy leading all stages of campaign development to ensure work meets client expectations and business goals.
• Possess excellent problem-solving, organizational, interpersonal, verbal, and written communication skills.

Pay

$70/hour

Schedule

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from