Account Supervisor
About the role
As an Account Supervisor, you will be responsible for monitoring and guiding the execution of all work that is delivered from the agency. You will provide excellent client service, applying the agency’s best resources and effectively managing people across departments to ensure that programs are flawlessly executed on-time and on-budget.
Responsibilities
- Build relationships with the appropriate client level
- Understand the internal and external process for execution
- Be intimately familiar with the client’s brand, product, market conditions and competitors
- Manage the day-to-day work flow
- Review agency proposals and recommendations
- Ensure weekly status report is completed and kept current
- Recap client comments to internal partners through a Contact Report
- Develop project briefs and obtain necessary approvals, both internal and external
- Help draft, in partnership with Strategy, creative briefs, and communicate briefs to Creative, Production and Traffic
- Ensure all work is accurate, reflects client comments, meets brand requirements and is on strategy
- Ensure all work is delivered on time
- Review appropriate work in progress prior to client presentation
- Participate in weekly staff meeting
- Attend interdepartmental briefing
- Aid in hiring, managing, developing and promoting junior team members
- Manage client’s budget within agency
- Work closely with upper management to identify and suggest solutions on how to improve interdepartmental and account team morale
- Support the Account Director’s leadership
- Develop proactive business building ideas
- Keep abreast of current trends and the latest technological advances
- Keep manager appraised of work
- Know exactly where everything is at any given time!
Requirements
- Digital/website management background
- Experience in working with creative teams to translate brand guidelines into deliverables
- Strong interpersonal skills to foster optimal department and client relationships
- Both a team player and team builder
- Able to establish priorities and objectives and make realistic commitments
- Able to balance the needs of the client with the agency
- Able to head off potential conflicts and problems before they materialize, and have strong problem solving skills
- Able to work independently and willing to take assignments readily
- The confidence to offer unsolicited suggestions and ideas
- Desire to maintain and continually improve personal knowledge base
- Able to change course of action when appropriate or necessary
- Able to handle pressure and stress without sacrificing quality
- To maintain constructive project goal direction in the face of unanticipated time constraints
- Superior organization skills and be detail oriented
- Professional and positive attitude
- Able to juggle multiple assignments
- To work in a fast-paced environment
- Excellent communication skills, both written and oral
- Great listening skills
- Computer literate; proficient in MS Office Suite
Qualifications
At MRM, we value a culture in which all people are treated with dignity, fairness and respect. We’re committed to fostering a positive environment free from harassment and discrimination. We empower individuals to take action and be creative when solving problems. And we expect self-awareness and accountability from team members at all levels of the organization.
Skills
- Ability to develop and alter new processes as needed
- Strong interpersonal skills to foster optimal department and client relationships
- Able to establish priorities and objectives and make realistic commitments
- Able to balance the needs of the client with the agency
- Able to head off potential conflicts and problems before they materialize, and have strong problem solving skills
- Able to work independently and willing to take assignments readily
- The confidence to offer unsolicited suggestions and ideas
- Desire to maintain and continually improve personal knowledge base
- Able to change course of action when appropriate or necessary
- Able to handle pressure and stress without sacrificing quality
- To maintain constructive project goal direction in the face of unanticipated time constraints
- Superior organization skills and be detail oriented
- Professional and positive attitude
- Able to juggle multiple assignments
- To work in a fast-paced environment
- Excellent communication skills, both written and oral
- Great listening skills
- Computer literate; proficient in MS Office Suite
Benefits
Visible links
- MRM
- Omnicom
Pay
The salary range for this position is $70,000 to $205,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; the associated discipline; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.
Schedule
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; the associated discipline; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.