Account Supervisor

About the role

IW Group is the leading multicultural advertising and marketing agency with offices in Los Angeles, San Francisco, and New York. Named Ad Age’s 2025 Multicultural Agency of the Year and recognized by PRWeek for Best in Multicultural Marketing, IW Group produces culture-shaping campaigns for global and national brands. We drive impactful work by blending storytelling, cultural insight, and innovation to achieve measurable results.

We are seeking an Account Supervisor who is curious, organized, collaborative, and excited to build campaigns that create real cultural impact. This Account Supervisor will lead high-profile PR and marketing accounts that focus on connecting brands with multicultural media, public officials, and community-based organizations.

Responsibilities

• Develop integrated campaign strategies, providing audience segment strategy and expertise.
• Draft press materials, guide creative, conduct media and community outreach.
• Lead influencer and partnership programs, coordinate and execute media events.
• Oversee day-to-day client needs and requests, collaborate with partner agencies.
• Manage a direct report (Account Executive level).
• Lead an integrated cross-functional team for multiple client accounts, driving high-impact campaigns.
• Own the client relationship, establishing solid relationships with senior-level clients.
• Hold ultimate accountability for the success of the IW Group relationship with clients.
• Drive growth of the client relationship by exceeding expectations and identifying new opportunities.
• Understand client challenges, their industry, and competitive landscape to define IW Group’s approach and strategy.
• Provide multicultural strategic direction on campaign and press materials across in-language creative.
• Build a high-performing team culture, working closely with Strategy, Creative, Production, Social, Operations, Media, and Innovation leads.
• Serve as a champion of bold thinking and innovative solutions.
• Differentiate the agency’s strengths and build strong relationships with clients, partners, vendors, and internal teams.
• Active involvement in strategy reviews, creative reviews, and key client meetings.
• Set clear objectives for team members, oversee workflow, and monitor productivity.
• Provide guidance and support through coaching, resolve team or individual issues with constructive feedback.
• Foster knowledge-sharing across disciplines to ensure collaborative and informed work.
• Support new business opportunities and present with passion.
• Engage in professional and community-based organizations related to the agency and clients’ business/industry.

Requirements

• Bachelor’s or vocational degree from a fully accredited college or university.
• Minimum of 5 years professional work experience in an advertising or PR agency.
• Minimum of 2 years in a client-facing managerial role or above.
• Experience with multicultural and Asian American and Pacific Islander consumers.
• Experience with regulated industries or state initiatives.
• Experience leading integrated brand campaigns.
• Proven experience growing business and identifying new opportunities.
• Strong pulse on culture, diversity, community, traditional/digital/social media, and communications innovations.
• Excellent client relations skills, empathy, and authentic relationship-building.
• Excellent communication skills (verbal, written, and editing).
• Strong organizational skills, initiative, flexibility, sound judgment, and a positive attitude.
• Ability to multi-task and manage deadlines effectively.
• Passion for understanding and supporting multicultural communities.
• Proficiency in basic software (e.g., MS Office) and social media platforms.
• Commitment to producing high-quality work.
• Willingness and ability to travel.

Success Factors

• Passionate about culture and how it shapes consumer behavior.
• Ability to work effectively as part of a diverse team.
• Cultural awareness, acuity, and sensitivity.
• Flexibility and adaptability.
• Ability to work under pressure and manage stress efficiently.
• High level of motivation and strong work ethic.
• Ability to understand others’ points of view and accept constructive feedback.

Benefits

• Hybrid work model (three in-office days per week).
• 20 PTO days annually.
• 20 paid holidays (including Thanksgiving & Christmas week).
• Birthday off.
• Year-round Flex Fridays (half-day Fridays).
• Competitive health, dental, and vision coverage.
• Employer-sponsored Life Insurance, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) coverage.
• 401(k) with company match.
• Cell phone reimbursement.
• Parking and commuter benefits.
• Employee referral program.
• Collaborative, growth-oriented team environment.

Pay

$90,000 - $100,000 per year (San Francisco).

Schedule

• Hybrid work model: three in-office days per week.
• May require extended work hours (including weekends) to complete projects, with or without advance notice.
• May require work outside of the office (e.g., client events) or travel outside of the local work area (e.g., national or international client locations).

Company Culture

• Connectors: IW Group is a company founded with community at its core. We encourage teams to connect with causes and missions that fuel their passions.
• Foodies: Teams often share meals, exploring new cultures and experiences through food and lived experiences.
• Explorers: IW Group encourages teams to follow creative hunches, whether testing new tech, visiting art galleries, or discovering local coffee shops.
• Entrepreneurs: We foster an entrepreneurial spirit, encouraging teams to drive new initiatives, work with startups, and grow within the company.