Account Supervisor

Heartbeat is a full-service agency for healthcare Challenger Brands. Challengers are playing a high-stakes game—they must battle behemoth market leaders, upend ingrained treatment habits, or transform a “me-too” product into “yes-please.” The agency is known for serving up distinctive strategies and differentiating approaches, ensuring clients’ market positions are uniquely owned. Heartbeat designs their organization around a 100% integration model, housing media, strategy, med comms, creative, technology, and even point of care/population health under the same roof for the tightest, most integrated campaigns possible. They price work based on outcomes, not outputs, delivering powerful orchestration, greater efficiency, and maximum impact for every dollar spent.

About the role

We are looking for an outstanding Account Supervisor to assist in the development and management of advertising, marketing, and medical communications campaigns for major pharmaceutical companies and brands. Our ideal candidate will have experience planning and managing projects with the internal agency team as well as the client brand team. They will have mastered the daily tactical elements of the account, actively participate in longer-term strategic planning, and help shape efficiencies across agency departments, including project management and creative.

Responsibilities

• Be responsible for day-to-day business leadership, including strategic input and oversight of tactical development and execution (including internal and client review)
• Provide strategic consultation to the client with support from Director through VP
• Guide internal team (creative team and possibly junior account staff) and the client, ensuring that jobs are done efficiently and are consistent with brand positioning
• Play leading role in development of annual strategy plan, market research, brainstorming, and other strategic activities
• Serve as a resource for agency partners
• Understand client needs and dynamics

Requirements

• 4-6+ years of relevant experience in the account services field within the advertising industry, management consulting discipline, or a similar industry
• A minimum of one (1) year of prior staff management, development, and mentoring experience preferred
• A minimum of three (3) years of experience as a Sr. Account Manager
• Bachelor’s degree required
• Experience in marketing/promotion with healthcare brands required
• Demonstrated track record of expanding business with existing customers (upselling) and experience supporting new business pitches required

Skills

• Decision quality and business acumen
• Dealing with ambiguity
• Planning and results-driven
• Ability to help drive agency process and deliverables

Benefits

• Medical coverage, dental, and vision
• Disability insurance
• 401K plan
• Parental and family care leave
• Family forming assistance
• Tuition reimbursement
• Flexible time off

Pay

USD $75,050.00 - USD $120,159.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position.