Account Supervisor

About the Role

Doner is seeking a curious, strategic Account Supervisor to join our team, based on site in our Southfield, Michigan office. This is a role for someone who thrives in a fast-pace environment and combines strong client leadership with critical thinking and a passion for collaboration: you will oversee multiple workstreams, aligning client goals with agency expertise to deliver breakthrough creative and measurable business impact. As a trusted advisor to clients and partner to internal teams, you'll help shape strategic direction, manage integrated campaigns from concept through delivery, and foster alignment across creative, strategy, production, and project management disciplines.

Responsibilities

• Serve as a primary client contact, building strong relationships and maintaining ongoing communication to support client goals and expectations
• Support and lead the development of creative briefs and strategic recommendations in partnership with strategy and senior leadership
• Manage and oversee multiple creative and production workstreams from concept through delivery, ensuring alignment with objectives, timelines, and budgets
• Collaborate with internal teams (creative, strategy, production, project management) to move work forward and troubleshoot any project risks
• Participate in and lead internal and client meetings, presentations, and status check-ins, ensuring clear communication and follow-through
• Track and analyze campaign and business performance data to inform future recommendations and planning
• Manage internal communications such as conference reports, status documents, and strategic updates
• Provide mentorship and guidance to junior team members, helping them grow professionally and stay aligned with processes and expectations
• Assist in managing billing and budget tracking, including project estimates and forecasts
• Integrate emerging AI technologies into daily workflows to support innovation, automation, and operational excellence

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or a related field
• 5–6 years of relevant advertising agency experience, including client-facing roles
• Strong understanding of modern marketing channels (digital, video, social, traditional)
• Proven ability to manage multiple projects simultaneously and prioritize shifting deadlines
• Excellent verbal and written communication skills, with the confidence to present to clients and senior stakeholders
• Strong attention to detail, organizational skills, and ability to work both independently and collaboratively
• Proficiency in Microsoft Office, Google Suite, and Keynote
• Motivated to grow strategic thinking and leadership skills
• A proactive, solution-oriented mindset and a positive, team-first attitude