Account Supervisor - Armed (Captain)

Responsibilities

• Directly supervise and evaluate supervisors; assign specific tasking and projects for completion to the supervisors;
• Provide periodic verbal and/or performance evaluations of each supervisor and officers to the Operations Manager;
• Interface with customer supervisors, Operations Manager, Fleet Manager, and Project Manager;
• Clearly articulate directives, policies, and procedures to subordinate;
• Liaison with Shift (1st level) and Site (2nd level) supervisors;
• Frequent meetings with customer supervisors concerning operational and personnel issues;
• Training management: ensure that project training program is compliant with policy and procedures, client contract requirements, and state/local regulations;
• Assist with reviews/audits of operational programs;
• Assist with reviews of operational programs to ensure compliance with Performance Work Statement (PWS), state, federal and policies and procedures;
• Reporting: assist in providing and analyzing daily/weekly/monthly status reports to the Operations Manager and/or Program Manager as directed;
• Safety management: ensure safety practices are in place at work sites; locally manage and conduct program management of all safety related matters to include a driver safety program, bloodborne pathogen, and airborne particulates awareness and safety training;
• Enforce contract specifications as defined by operational requirements under the Performance Work Statement;
• Direct the observation, supervision, instruction, and coordination of dispatches to meet assignments;
• Develop more efficient and effective methods and procedures for transport and guard operations;
• Assess operational needs and make recommendations to the Operations Manager on developing and implementing corrective measures;
• Perform transport missions and guard-level duties as needed per client request for on-demand services which may occur during overnight hours, weekends, and holidays.

Qualifications (must Have)

• High school diploma or equivalent;
• Pass any State-required training or other qualifications for licensing;
• Possess a minimum of three (3) years of experience as a law enforcement officer or military police or security officer engaged in functions related to civil or administrative correctional operations;
• Possess a minimum of two (2) years driving experience;
• Demonstrated successful prior supervisory/management experience in a security environment;
• At least 21 years old or minimum required by the state, if higher;
• Able to read, understand, and comprehend legal regulatory rulings and guidance;
• Effective oral and written communication skills;
• Planning and organizing skills;
• Proficiency with Microsoft Office applications;
• Problem solving and active listening skills;
• Able to assess and evaluate situations effectively; able to synthesize facts, concepts, and principles;
• Able to mediate conflict with tact, diplomacy;
• Team leadership skills; coaching, mentoring, motivating others;
• Setting and achieving goals;
• Attention to detail.

Preferred Qualifications (nice To Have)

• Possession of a current and valid Commercial Driver’s License with a Passenger endorsement;
• Fluency in multiple languages (reading, writing, and speaking);
• Possession of an active federal clearance.