Account Strategist (B2B) - Donut Studios

About the role

At Donut Studios, we're a digital marketing agency that drives meaningful impact across the entire customer journey by integrating media, creative, analytics, influencer, and retail strategies into performance-driven campaigns. As an Account Strategist, you'll play a crucial role in leading day-to-day client relationships for high-priority enterprise engagements.

Responsibilities

• Build Trusted Client Partnerships
• Serve as a primary day-to-day contact for the client, leading meetings, providing proactive updates, managing escalations, and building lasting relationships through clear, responsive communication.
• Turn Client Needs into Action
• Translate client feedback, priorities, and business objectives into actionable direction for Project Management, Creative Strategy, and Production teams, ensuring everyone is aligned on expectations and next steps.
• Keep Delivery on Track
• Maintain visibility across multiple concurrent campaigns, partnering with your Project Manager to monitor timelines, remove blockers, and ensure projects are delivered on time and at the highest quality.
• Own the Production Process
• Manage project intake, kickoffs, workback schedules, approvals, and final delivery across a high-volume mix of copy, design, motion, and video assets.
• Champion Quality
• Review deliverables before they reach the client, ensuring work meets quality standards, aligns with project requirements, and reflects our commitment to excellence.
• Collaborate Across Teams
• Work closely with Project Managers, Creative Strategists, designers, copywriters, and production partners to solve challenges, align priorities, and keep projects moving efficiently.
• Stay Ahead of What's Next
• Identify potential delivery risks, resource constraints, and process improvements early, bringing thoughtful solutions that help teams stay proactive instead of reactive.

Requirements

• 3+ years of client-facing account management, account strategy, or client services experience within a digital marketing, creative, or integrated agency.
• Experience managing enterprise or B2B clients, with confidence navigating multiple stakeholders and complex organizations.
• Strong understanding of creative production workflows, including project intake, timelines, approvals, and asset delivery.
• Proven ability to manage multiple concurrent work streams while maintaining organization, attention to detail, and exceptional client service.
• Excellent written and verbal communication skills with the ability to simplify complex information into clear, actionable updates.
• Proficiency with Asana or a similar project management platform, along with strong working knowledge of Google Workspace and collaboration tools.
• A detail-oriented mindset with a strong commitment to quality assurance and operational excellence.
• Ability to work independently in a fast-paced, collaborative environment while partnering with teams across multiple time zones.

Qualifications

• Must reside or work within the Pacific Time Zone.

Bonus points if you have

• Experience supporting B2B technology, SaaS, cloud, or enterprise software clients.
• Familiarity with production tools such as Frame.io, Airtable, Figma, Workfront, or Box.
• Experience supporting paid media, organic social, or large-scale content production programs.
• Background in growth marketing or performance marketing.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, short/long-term disability, life/AD&D coverage, a 401(k) with employer match, Health Savings Account (HSA) contributions, flexible vacation and PTO, paid maternity/paternity leave, paid holidays, a remote/flexible day schedule, a laid-back office environment, and the opportunity to work with a talented team and participate in fun company events and off-sites.

Pay

The salary range for this position is $65,000-$70,000, with final base salary directly related to each candidate's qualifications and experience uniquely.

Schedule

We currently hire full-time employees in the following states: Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.