Account Manager - Parking Operations

About the role

The Account Manager - Parking Operations position oversees all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as supervising the location team.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Aid supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our clients.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our clients.

Requirements

• Previous parking industry experience, with a hospitality focus being a top asset.
• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll is a plus.
• Bachelor’s degree with a concentration in business is helpful but not required.

Skills and Abilities

• Motivated individual willing to take on new challenges.
• Management experience in the Parking, Customer Service, and/or Hospitality Industries.
• Organized, honest, and thoughtful.
• Self-sufficient, resourceful, and decisive.
• Exceptional conversational and written communication skills.
• An exceptional way with people and achieving extraordinary results.
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.

What We Offer

• Fantastic opportunities for career growth - we always look to promote from within first!
• Free Parking!!
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness, and an extra day off for your birthday!
• Priority-driven culture that is supportive, engaging, empowering, and celebratory.
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• Learning opportunities through our internal training program - Propark Think Phenomenal.
• Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.