Account Manager - Parking Operations

About the role

The Account Manager position at Propark Mobility is responsible for managing all aspects of the operation, including shuttle fleet management, self-parking, and valet services. The role also involves overseeing the location team and developing strong client relations.

Responsibilities

• Develop and train supervisors and line-level employees
• Review and approve work schedules to ensure adequate coverage while minimizing expenses
• Attend client meetings and assist supervisors in handling customer complaints and day-to-day operational issues
• Manage and submit employee, operations, and payroll reports
• Oversee the customer service program to ensure customer satisfaction
• Develop budgets and monitor financials to meet business goals
• Review and evaluate audits to ensure integrity of revenue control
• Ensure compliance with company policies and procedures, as well as those of our clients
• Respond to operational issues when needed (at times, after normal business hours)
• Maintain the highest professional and ethical standards for both our organization and our clients

Requirements

• Previous parking industry experience, with a hospitality focus being a top asset
• Progressive management experience with front-line team oversight
• Established experience with scheduling and payroll
• Bachelor’s degree with a concentration in business (helpful but not required)

Skills and Abilities

• Motivated individual willing to take on new challenges
• Management experience in the Parking, Customer Service, and/or Hospitality Industries
• Organized, honest, and thoughtful
• Self-sufficient, resourceful, and decisive
• Flexible schedule (working weekends and holidays)
• Excellent conversational and written communication skills
• Exceptional way with people and achieving extraordinary results
• Excellent computer skills, including Microsoft Office Products (Word, Excel, Power Point, and Outlook), and ADP

What We Offer

• Fantastic opportunities for career growth - promoted from within first!
• Free parking while working at your assigned Propark location(s)
• Competitive salary that is commensurate with experience, plus incentive bonus potential
• Very generous time off allowances - holidays, vacation, wellness, and an extra day off for your birthday
• Priority-driven culture that is supportive, engaging, empowering, and celebratory
• The ability to work in a fun and progressive environment
• Learning opportunities through our internal training program - Propark Think Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families
• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives