Account Manager - Parking Operations

About the role

The Account Manager - Parking Operations position is responsible for managing all aspects of the parking operations, including shuttle fleet management, self-parking, valet services, and overseeing the location team. The ideal candidate should have previous parking industry experience, preferably with a hospitality focus, and experience in management, scheduling, and payroll.

Responsibilities

• Develop and train supervisors and line-level employees
• Review and approve work schedules to ensure adequate coverage while minimizing expenses
• Develop and maintain strong client relations and attend client meetings
• Aid supervisors in handling customer complaints and day-to-day operational issues
• Manage and submit employee, operations, and payroll reports
• Oversee the customer service program to ensure customer satisfaction
• Develop budgets and monitor financials to meet business goals
• Review and evaluate audits to ensure integrity of revenue control
• Ensure compliance with company policies and procedures, as well as those of the client
• Respond to operational issues when needed (at times, after normal business hours)
• Maintain the highest professional and ethical standards for both the organization and the client

Requirements

• Previous parking industry experience, with a hospitality focus preferred
• Progressive management experience with front-line team oversight
• Established experience with scheduling and payroll
• Bachelor’s degree in business, though not required

Skills and Abilities

• Motivated individual willing to take on new challenges
• Management experience in the Parking, Customer Service, and/or Hospitality Industries
• Organized, honest, and thoughtful
• Self-sufficient, resourceful, and decisive
• Excellent conversational and written communication skills
• An exceptional way with people and achievement of extraordinary results
• Excellent computer skills, including Microsoft Office products and ADP

Benefits

• Fantastic opportunities for career growth
• Free parking while working at your assigned Propark location(s)
• Competitive salary commensurate with experience, plus incentive bonus potential
• Very generous time off allowances
• Prioritised culture that is supportive, engaging, empowering, and celebratory
• Learning opportunities through internal training programs
• Propark Think Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance
• Free and confidential employee assistance program (EAP) providing support and resources to employees and their families
• The ability to work in a fun and progressive environment

What We Offer

• Compensation and benefits package
• Equal Opportunity Employer (EOE)
• Notice of E-Verify Participation