Account Manager - Parking Operations

About the role

The Account Manager - Parking Operations position is responsible for managing all aspects of the operation, including shuttle fleet management, self-parking, and valet services. The role also involves overseeing the location team and developing and training supervisors and line-level employees.

Responsibilities

• Develop and train supervisors and line-level employees
• Review and approve work schedules to ensure adequate coverage while minimizing expenses
• Develop and maintain strong client relations and attend client meetings
• Aid supervisors in handling customer complaints and day-to-day operational issues
• Manage and submit employee, operations, and payroll reports
• Oversee the customer service program to ensure customer satisfaction
• Develop budgets and monitor financials to meet business goals
• Review and evaluate audits to ensure integrity of revenue control
• Ensure compliance with company policies and procedures, as well as those of our client
• Respond to operational issues when needed (at times, after normal business hours)
• Maintain the highest professional and ethical standards for both our organization and our client

Requirements

The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight is a plus, along with established experience with scheduling and payroll.

Qualifications

A bachelor’s degree with a concentration in business is helpful but not required.

Skills and Abilities

• Motivated individual willing to take on new challenges
• Management experience in the Parking, Customer Service, and/or Hospitality Industries
• Organized, honest, and thoughtful
• Self-sufficient, resourceful, and decisive
• Excellent conversational and written communication skills
• An exceptional way with people
• Impeccable conversational and written communication skills
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP

Benefits

We offer fantastic opportunities for career growth, competitive salary that is commensurate with experience, plus incentive bonus potential, very generous time off allowances, a priority-driven culture, and a supportive, engaging, empowering, and celebratory environment. We also provide learning opportunities through our internal training program - Propark University, a phenomenal benefits package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance, and a free and confidential employee assistance program (EAP) that provides support and resources to employees and their families. Additionally, we offer free parking while working at your assigned Propark location(s).

What We Offer

Compensation and Benefits: Fantastic opportunities for career growth - we always look to promote from within first! Free Parking!!* Competitive salary that is commensurate with experience, plus incentive bonus potential. Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday! Priority driven culture that is supportive, engaging, empowering and celebratory. A company that values diversity, inclusion, and belonging. The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives. Learning opportunities through our internal training program - Propark University Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance! Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7

Who We Are

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!

Are you ready to park your career here?

We have lots of opportunities ahead! As Account Manager, you will develop and train supervisors and line-level employees, review and approve work schedules, develop and maintain strong client relations, assist supervisors in handling customer complaints, manage and submit employee, operations, and payroll reports, oversee the customer service program, develop budgets and monitor financials, review and evaluate audits, ensure compliance with company policies and procedures, respond to operational issues, maintain the highest professional and ethical standards, and more.

Are you ready to park your career here? Apply today! We can't wait to meet you!

Note: Propark Mobility is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application. Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program.