Account Manager II - TPA (Remote)

Responsibilities

• Aggressively grow group enrollment by marketing to the client's associate base.
• Lead and conduct employer and employee educational and communication meetings independently with varying locations.
• Deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations.
• Act as an integral partner of the account management team for new and renewed business, in sales strategy and benefit design modeling.
• Build and maintain a strong cultivated relationship with clients, acting independently as a trusted advisor.
• Take the lead to develop strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services.
• Work in consultation with internal and external resources to oversee resolution of escalated issues.
• Assess and determine the risk of an issue to identify impact to the company and client, and work collaboratively with the client to determine ultimate resolution.
• Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, implementation oversight, and acting in a consultative role to strengthen relationships and maximize value realization on behalf of client.
• Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs.

Qualifications

• Education Level: Bachelor's Degree OR 4 years of relevant work experience in lieu of a Bachelor's degree.
• Experience: 3 years' experience in sales, sales support, implementation, benefit administration or Account Management.
• Preferred Qualifications: Experience with a TPA Third Party Administrator License/Certification.
• Licenses/Certifications: Current health and life license for the jurisdictions of Maryland, DC, and Virginia.
• Knowledge, Skills And Abilities (KSAs): Superior communication skills and knowledge of employee benefits issues necessary to effectively communicate with clients, insurance carriers and prospects concerning employee benefit lines of coverage. Ability to solve problems, strong organizational skills, detail oriented, responsive and self-motivated, works independently as well as part of a team. Proficiency with Microsoft Word and Excel is required, basic working knowledge of PowerPoint preferred. Knowledge of insurance information, technology and new legislation. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Essential Functions

• Aggressively grow group enrollment by marketing to the client's associate base.
• Lead and conduct employer and employee educational and communication meetings independently with varying locations.
• Deliver superior client experience, traveling to in and out of state locations to meet client requirements and expectations.
• Act as an integral partner of the account management team for new and renewed business, in sales strategy and benefit design modeling.
• Build and maintain a strong cultivated relationship with clients, acting independently as a trusted advisor.
• Take the lead to develop strategy for renewal events which can include goal setting, timeframe analysis, implementation requirement outlines to ensure successful set up of new products and services.
• Work in consultation with internal and external resources to oversee resolution of escalated issues.
• Assess and determine the risk of an issue to identify impact to the company and client, and work collaboratively with the client to determine ultimate resolution.
• Facilitate and work independently in partnership with external clients leading benefit analysis and development of structured programs to engage members, including open enrollment strategy, wellness services deployment, implementation oversight, and acting in a consultative role to strengthen relationships and maximize value realization on behalf of client.
• Disseminate understanding of legal developments and/or changes with regulations related to insurance carriers and Federal and State laws affecting clients, policies, and procedures to ensure compliant administration of benefit programs.