Account Manager - (Eastern Region) - Remote

About the role

Account Managers serve as strategic partners to Outside Sales Representatives, fostering growth and development within an assigned regional portfolio of customers through sophisticated multi-channel engagement. They leverage their expertise in phone, email, and digital communications to build meaningful relationships with decision-makers and business owners, while actively identifying and pursuing new revenue opportunities.

The ideal candidate combines exceptional interpersonal and presentation skills with strong analytical capabilities, using data-driven insights to uncover business development opportunities and drive strategic growth. As the primary point of contact for territory accounts, Account Managers maintain consistent customer engagement, skillfully converting Outside Sales Representative interactions into tangible business opportunities while independently driving routine sales growth.

This role requires a dynamic professional who brings an optimistic mindset, unwavering commitment to customer success, and the ability to transform customer relationships into long-term partnerships through proactive account management and dedicated follow-through.

Responsibilities

• Maintains strategic account engagement through consistent outreach and structured follow-up to Outside Sales activities, demonstrating excellence in call planning, analysis, presentation, and post-meeting execution
• Buils comprehensive relationships across customer organizations, from ownership to sales, customer service, and merchandising teams, while developing a deep understanding of customer needs, buying patterns, and end-user requirements
• PARTNERS Closely with Outside Sales to align with customer go-to-market strategies, including program management, merchandising schedules, and renewal processes
• Leverages internal and external resources effectively, including trade marketing, decoration services, EDI, pricing strategies, and custom website solutions to maximize sales opportunities
• Cultivates cross-functional relationships throughout the organization to facilitate efficient communication and goal achievement
• Demonstrates exceptional administrative management through precise weekly reporting, calendar organization, sales funnel tracking, program administration, and CRM maintenance
• Provides swift, solution-focused problem resolution with emphasis on rapid response times and professional conflict management
• Utilizes advanced merchandising expertise to highlight S&S Activewear's competitive advantages and drive upsell opportunities
• Delivers accurate, timely information to focused accounts regarding product details, inventory status, pricing, shipping updates, and company policies through multiple communication channels
• Create strategic pricing structures and quotations designed to drive sustained revenue growth
• Collaborate with Outside Sales to deliver comprehensive product solutions, including new merchandise information, samples, and marketing materials tailored to specific end-user needs
• Exels in dynamic multitasking across various platforms, including phone communication, email management, internal coordination, and implementation of marketing and web-based solutions

Requirements

Minimum High School Diploma required. Bachelor's Degree preferred; Proven track record of professional sales/account management experience (1+ years), with promotional products and apparel industry experience highly valued. Exceptional verbal and written communication abilities with demonstrated presentation skills. Outstanding relationship-building capabilities with a proven customer-centric approach. Advanced analytical mindset with demonstrated ability to identify growth opportunities through customer data analysis. Proficient in Microsoft Office Suite applications with strong technical aptitude.

Qualifications

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. Working Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Benefits

We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0–90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You’ll also enjoy discounts on brand-name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one.