Account Manager - Construction

Job Summary

The Account Manager serves as a high value add consultant for end customers to leverage Werner products and services while seeking win-win outcomes to achieve long term business partnerships.

Essential Functions

• Manage designated book of business to achieve profitability goals relative to annual operating plan (AOP).
• Conduct sales visits with existing and prospective customers.
• Possess and prospect new opportunities through networking, cold calling, and other lead generation techniques.
• Understand and identify customer needs and communicate value propositions.
• Leverage disciplined sales process and customer relationship manager (CRM) to document sales pipeline and develop / manage sales forecast.
• Manage the sales cycle, performing lead qualification, arranging and providing demonstrations, quoting, and closing.
• Ensure customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.
• Collaborate with cross-functional teams, including Customer Service Representatives and Product Management, to communicate and implement commercial strategies.
• Develop and maintain relationships with key vendors.
• Collaborate with Product Management teams to develop and maintain complex vendor relationships.
• Attend relevant trade shows and attend/ host relevant customer events; collaborate with Marketing with planning process as required.

Required Qualifications

• Bachelor’s degree in Marketing, Sales, Business, or related field OR 3-5 years of customer service and sales experience in lieu of a degree.
• Intermediate proficiency with Microsoft Office Suite.
• Must have and maintain a valid driver’s license.
• Ability to travel regularly through assigned territory. Some overnight travel is required.

Preferred Qualifications

• At least 5 years of related outside account management in a business-to-business setting is highly preferred.
• Experience leveraging disciplined sales process.