Account Manager - Construction

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions, and receive rewards for your hard work. This position will be located in Alexandria, LA.

About the Role

The Account Manager will manage assigned customer account relationships and focus on opportunity prospects and accounts. Promotes Border States’ products, services, and capabilities to maximize customer sales potential. Regularly calls on assigned accounts, develops new accounts, inputs cost savings documentation, coordinates sales strategies with preferred vendors, actively manages and directs company sales and support resources, and provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy, product evaluations, inventory requirements, and other related sales, marketing, and service functions.

Responsibilities

• Meets or exceeds established sales goals.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
• Identifies targeted opportunities that align with current strategies and new/increased capabilities.
• Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning the company appropriately vs. competition.
• Understands customer business objectives and translates them into a company-differentiated advantage.
• Keeps current with company offerings, value advantage, and competitive landscape.
• Ensures quality customer support through expediting, pricing, follow-up, returns, and other services as required.
• Provides customers with timely follow-up on technical inquiries and requests, including after business hours as needed.
• Inputs TCCM cost savings documentation relevant to the assigned customer base.
• Directs the use of marketing tools, technical specialists, and company capabilities/services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Actively manages and directs company sales and support resources to maximize sales and profit potential for all products, markets, and specialist team opportunities.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures, and market/customer potential.
• Provides strategic input to the pricing and purchasing departments on competitive issues related to price/margin strategy, product evaluations, inventory requirements, and other related sales, marketing, and service functions.
• Advises Customer Financial Services staff on changes in customer credit worthiness.
• Advises Customer Financial Services of any changes in customer management or ownership.
• Penetrates and grows the rest of market opportunity as needed.
• May develop quotations for customers within company profit objectives and guidelines.
• Leads and attends sales and product meetings and technical training programs as required.
• Attends and assists with sales meetings, trade shows, and training programs as needed.
• Coordinates with Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery, or other credit areas.
• Entertains clients as needed.
• Performs other duties as assigned by supervisor or designate.

Requirements

• 4 years of business, sales, marketing, or trade degree or equivalent related work experience.
• 2 years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
• Experience with contract negotiation.
• Experience presenting in front of large groups.
• Ability to read, write, and speak in English required.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email, and SAP software preferred.

Skills

• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Technical competence in understanding piping systems (PVF) or electrical systems as required.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills, including being competent, accurate, responsive, and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

• Lift from Waist:
  • < 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity Frequency in a typical day:

• Sitting - Continuously
• Standing - Frequently
• Walking - Frequently
• Bending/stooping - Frequently
• Crawling - Not at all
• Climbing/Walking Stairs - Frequently
• Reaching - Frequently
• Crouching/squatting - Occasionally
• Kneeling - Occasionally
• Balancing - Occasionally
• Repetitive motion - Continuously
• Pivoting - Occasionally
• Pushing/Pulling - Occasionally
• Grasping - Continuously
• Fingering - Continuously
• Talking - Continuously
• Driving - Frequently
• Desk work - Frequently
• Use of a computer - Continuously
• Use of a telephone - Continuously
• Hearing - Continuously
• Exposure to adverse weather & temperature conditions - Occasionally
• Travel - Frequently

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• Bonuses upon achievement of branch and company goals