Account Manager - Construction

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, empowering you to make decisions, find solutions, and receive rewards for your hard work. This position is located in Alexandria, MN.

About the role

The Account Manager will manage assigned customer account relationships, focusing on opportunity prospects and accounts. You will promote Border States’ products, services, and capabilities to maximize customer sales potential. This role involves regular engagement with assigned accounts, developing new accounts, documenting cost savings, coordinating sales strategies with preferred vendors, and providing input to pricing and purchasing departments on competitive issues.

Responsibilities

• Meet or exceed established sales goals.
• Penetrate and grow current and prospect accounts by identifying new capabilities and cross-sell opportunities.
• Meet and exceed daily outreach expectations through a structured account planning process.
• Identify targeted opportunities aligned with current strategies and new capabilities.
• Prospect, validate, and convert new opportunities by targeting appropriate influencers and positioning the company competitively.
• Understand customer business objectives and translate them into a company-differentiated advantage.
• Stay current with company offerings, value advantages, and the competitive landscape.
• Ensure quality customer support through expediting, pricing, follow-up, returns, and other services as required.
• Provide timely follow-up on technical inquiries and requests, including after-hours support when needed.
• Input TCCM cost savings documentation relevant to the assigned customer base.
• Direct the use of marketing tools, technical specialists, and company capabilities to support a coordinated sales strategy.
• Coordinate sales strategies with preferred vendors to maximize customer sales potential.
• Actively manage and direct company sales and support resources to maximize sales and profit potential.
• Participate in and advise on the implementation and success of marketing plans and strategies.
• Provide input to sales, marketing, pricing, and purchasing departments on customer needs, competitive issues, and market potential.
• Advise Customer Financial Services on changes in customer creditworthiness or management/ownership.
• Develop quotations for customers within company profit objectives and guidelines.
• Lead and attend sales meetings, trade shows, and technical training programs as required.
• Coordinate with Customer Financial Services to resolve billing issues related to pricing, shipping, or delivery errors.
• Entertain clients as needed.
• Perform other duties as assigned by a supervisor or designate.

Requirements

• 4-year degree in business, sales, marketing, or trade, or equivalent related work experience.
• 2 years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
• Experience with contract negotiation and presenting to large groups.
• Ability to read, write, and speak in English required.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, PowerPoint), Internet, Email, and SAP software preferred.

Skills

• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Technical competence in understanding piping systems (PVF) or electrical systems as required.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize.
• Strong customer service skills, including being competent, accurate, responsive, and engaged.

Physical Requirements

Lifting/Carrying Frequency:

• Lift from waist: Frequently lift up to 25 lbs from the floor.
• Carry for distance: Not required for weights over 10 lbs.

Physical Activity Frequency:

• Sitting: Continuously
• Standing: Frequently
• Walking: Frequently
• Bending/stooping: Frequently
• Climbing/walking stairs: Frequently
• Reaching: Frequently
• Crouching/squatting: Occasionally
• Kneeling: Occasionally
• Repetitive motion: Continuously
• Pivoting: Occasionally
• Pushing/pulling: Occasionally
• Grasping: Continuously
• Fingering: Continuously
• Talking: Continuously
• Driving: Frequently
• Desk work: Frequently
• Use of a computer: Continuously
• Use of a telephone: Continuously
• Hearing: Continuously
• Exposure to adverse weather/temperature conditions: Occasionally
• Travel: Frequently

Pay

The base salary range for this role is $70,000 to $90,000 per year, with additional incentive compensation. Actual compensation will depend on experience, skills, and geographic considerations.

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave Time
• Bonuses based on branch and company goals