Account Manager, Automotive Services (58345)

About the role

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Responsibilities

• Build and maintain relationships between Contractor network, AAA Northeast (Dispatch, Payment Processing, Auditing, Member Relations, Compliance Administration), and AAA's Preferred Partners.
• Conduct regular in-person contractor visits to build relationships, communicate and reinforce AAA program standards, monitor and review Key Performance Indicators (KPIs).
• Develop action plans to ensure minimum facility requirements and AAA standards are met.
• Analyze territory performance and seasonal resource requirements to ensure service levels are met.
• Manage new contractor process, including recruitment, screening, selection, and onboarding.
• Provide contractor consulting services regarding operational efficiency, financial performance, and viability.
• Support deployment of Road Service systems, technology, and equipment, (e.g. Dispatch system, apps, radios, tablets, testers).
• Prepare materials and coordinate contractor group meetings, including operational review meetings, workgroups, club events, and recognition events.
• Research industry best practices and technologies and share with peers and contractors.

Requirements

• Education: High School Diploma or GED required and Bachelor's Degree in Business concentration preferred or 6-8 years of additional relevant experience preferred.
• Experience: 5+ years relevant experience required, 1-3 years Auto, logistics, and/or franchise business required, 1-3 years Customer Service required, 1-3 years Using financial & performance metrics required, 1-3 years Account Management required, 1-3 years OSHA regulations required.

Qualifications

• Licenses and Certifications: Valid driver’s license Required.

Skills

• Customer Service
• Financial & Performance Metrics
• Account Management
• OSHA Regulations

Benefits

• Compensation: The pay range for this position is $66,300 - $73,450 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives.
• Medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Pay

The pay range for this position is $66,300 - $73,450 / year.

Schedule

SCHEDULE: Tue-Fri 11:00am - 8:00pm and Sat 9:00am - 6:00pm