Account Manager 1

About the role

Bendix Commercial Vehicle Systems LLC is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Essential Functions

• Provide inside sales support for the North American Territory Account Manager field sales team. This includes collaborating internally with customer service to follow up on orders and shipments and lead times providing timely communication back to the sales team. Support the Field Sales team in the use and troubleshooting of diagnostic tools and systems. Provide first-level technical support and escalate complex issues to appropriate specialists. Communicate status updates to the Field Sales team and relevant stakeholders regarding open-cases and urgent issues.
• Work with the pricing team to assist in the administrative process regarding any special pricing requests including support of Transit bids.
• Also function as the go between for the product group leaders and the field sales team to improve the response time back to the customer from the Field sales team.
• Review customer data utilizing HANA as well as Power BI to assist the field sales team regarding any potential opportunities.
• Absorb responsibility for managing CO OP funds and the administration function. Support distributor and dealer promotions by coordinating materials, communication, and follow-up activities.
• Absorb responsibility for assisting the field sales team regarding PDP (Premier Distributor Program) updates and sales targets for each customer.
• Provide inside sales regarding truck down orders and help facilitate the timeliness of the shipments and provide tracking information. Track, escalate, and follow up on warranty claims and truck down issues to ensure timely resolution and minimal customer downtime.
• When appropriate support strategic customer activity and assist field sales team supporting customer open houses, training events, etc. Participate in customer calls, meetings, and presentations, both virtually and in person, as appropriate.
• Partner with Account Managers and Regional Sales leadership to support sales initiatives, customer meetings, and account planning activities. Shadow Field Sales team members and participate in customer meetings or calls as part of professional development.
• Assist with the collection and analysis of field quality data to identify recurring issues and improvement opportunities.
• Participate in training and development activities to build sales and technical skills.

Knowledge

• Basic understanding of sales processes, pricing administration, and technical support in the commercial vehicle or heavy-duty industry (training provided).
• Familiarity with Microsoft Office and CRM systems.
• Willingness to learn diagnostic tools and technical support systems.

Experience

• 0–2 years of experience in sales support, customer service, technical support, or related fields.
• Internship or co-op experience in a sales or technical environment is a plus.

Skills

• Strong organizational and multitasking abilities.
• Excellent communication and follow-up skills.
• Technical aptitude and willingness to learn new systems.
• High attention to detail and accuracy in record-keeping.
• Customer-focused attitude with a proactive approach to problem-solving.
• Ability to work collaboratively with cross-functional teams and support multiple Field Sales team members.
• Maintain an organized work area from a home office that allows for quick and efficient responses to the customer’s needs.
• Very Proficient in Microsoft Word, Excel & PowerPoint a must

Education

• Bachelor’s degree in business, Marketing, Technical Field, or related discipline preferred; equivalent experience considered.

Travel Requirements

• Travel is expected to be minimal initially and will increase as the individual gains experience and assumes greater responsibilities. Must be willing to travel for regional meetings, training, and customer events as needed.
• Willingness to relocate may be required as the role progresses and as business needs and career development opportunities evolve.