Account Manager I

Essential Duties and Responsibilities

• Serve as a primary contact for assigned customer accounts, building professional relationships and ensuring a positive customer experience.
• Establish post-sales relationships to support inspection, testing, and maintenance services for fire protection systems.
• Review customer requirements and coordinate inspection dispatches, including documentation of any third-party or compliance needs.
• Conduct regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed.
• Prepare deficiency repair proposals, create and dispatch work orders, and communicate repair timelines to customers.
• Follow up on completed inspections to confirm satisfaction and identify additional service opportunities.
• Respond promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters.
• Collaborate with service, operations, and billing teams to ensure accurate documentation and efficient service delivery.

Requirements

• Associate or Bachelor’s degree in Business, Communications, or a related field preferred;
• 1–3 years of experience in account management, customer service, or a related role;
• Experience in fire protection or technical services a plus.

Qualifications

• Computer Skills: Microsoft Office, Word and Excel.

Physical Demands

• Prolonged periods of sitting and computer use;
• Regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms;
• Occasionally lift and/or move up to 10 pounds.

What's In It For You?

• Competitive pay w/ Performance Incentives;
• Medical (3 plans to choose from);
• Dental (2 plans to choose from);
• Vision;
• Voluntary Life Insurance, Short-term & Long-term Disability;
• Flexible Spending Accounts;
• Paid Time Off & Paid Holidays;
• 401(K) with Company Match;
• Employee Assistance Program;
• Employee Relief Fund Financial Grants;
• Supplemental Insurance including Critical Illness, Hospitalization & Accident;
• Company issued Laptop and/or Tablet;
• Company Paid Training and Certifications;
• Referral Bonus (Employees receive $1,000 referral bonus for each person they refer to work at Century Fire Protection);
• Build a Career that Burns Bright!