Account Manager I

Responsible for

• Serving as a primary contact for assigned customer accounts
• Building professional relationships and ensuring a positive customer experience
• Establishing post-sales relationships to support inspection, testing, and maintenance services for fire protection systems
• Reviewing customer requirements and coordinating inspection dispatches, including documentation of any third-party or compliance needs
• Conducting regular reviews of inspection schedules to ensure all dispatches are up to date, completed, or modified as needed
• Preparing deficiency repair proposals, creating and dispatching work orders, and communicating repair timelines to customers
• Following up on completed inspections to confirm satisfaction and identify additional service opportunities
• Responding promptly to customer requests regarding billing, pricing, inspection results, and other account-related matters
• Collaborating with service, operations, and billing teams to ensure accurate documentation and efficient service delivery

Education and/or Experience

• Associate or Bachelor’s degree in Business, Communications, or a related field preferred
• 1–3 years of experience in account management, customer service, or a related role
• Experience in fire protection or technical services a plus

Computer Skills

• Microsoft Office, Word and Excel

Physical Demands

• Prolonged periods of sitting and computer use
• Regularly required to sit and use hands, talk or hear, stand; walk and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident