Account Management Associate IV - Public/Commercial

Responsible

• Collaborate with peers across the organization to support data collection
• Assist with team communications with customers, consultants, brokers, and/or channel partners
• Adapt solutions to resolve customer questions and concerns
• Leverage advanced knowledge of account activities to communicate with customers
• Participate in communities of practice to share best practices and contribute to the development of peers
• Maintain the customer relationship management (CRM) platform to support KP sales and retention goals

Essential Responsibilities

• Pursue effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members
• Listen to, address, and seek performance feedback; act as a mentor for less experienced team members
• Pursue self-development; create plans to capitalize on strengths and develop weaknesses; review others' work to help them learn
• Adapt to and learn from change, challenges, and feedback; demonstrate flexibility in work; help others adapt to non-routine situations
• Identify and respond to the needs of others to support the execution of varied work processes
• Work within established procedures and practices to complete routine work assignments autonomously; follow instructions to complete novel or varied tasks
• Collaborate with others to identify and implement appropriate solutions for routine and non-routine issues; escalate high-priority issues or risks; monitor progress and results
• Support the development of work plans to meet established priorities, deadlines, and expectations
• Identify, speak up, and implement ways to address improvement opportunities within and across teams
• Support a positive customer experience and market turnaround expectations by building and maintaining administrative relationships with customers, consultants, brokers, and/or channels
• Support internal and external communication by leading communications across teams to provide and obtain basic information to support the development of account strategy and implementation of strategic initiatives; lead problem-solving and communications across teams to advance the process of meeting deadlines and objectives; facilitate and lead communications with customer channels with advanced knowledge of health benefits/services strategy and offering and resolving external concerns; participate in community of practice sessions including serving as a subject matter expert, sharing best practices, and/or supporting managers in coaching team members

Knowledge, Skills and Abilities

• (Core) Ambiguity/Uncertainty Management
• (Core) Attention to Detail
• (Core) Business Knowledge
• (Core) Communication
• (Core) Critical Thinking
• (Core) Cross-Group Collaboration
• (Core) Decision Making
• (Core) Dependability
• (Core) Diversity, Equity, and Inclusion Support
• (Core) Drives Results
• (Core) Facilitation Skills
• (Core) Health Care Industry
• (Core) Influencing Others
• (Core) Integrity
• (Core) Learning Agility
• (Core) Organizational Savvy
• (Core) Problem Solving
• (Core) Short- and Long-term Learning & Recall
• (Core) Teamwork
• (Core) Topic-Specific Communication Knowledge
• (Functional) Benefits/Services
• (Functional) Customer Data
• (Functional) Customer Experience
• (Functional) Goal Setting
• (Functional) Market Research
• (Functional) Member Service
• (Functional) Negotiation
• (Functional) Sales Operations
• (Functional) Sales Opportunity Orchestration
• (Functional) Sales/Partnership Strategy and Techniques
• (Functional) Underwriting

Qualifications

• High School Diploma or GED, or equivalent AND minimum four (4) years of experience working in a corporate or business office environment OR minimum five (5) years of experience working in a corporate or business office environment
• Accident and Health Insurance License (Colorado) within 3 months of hire
• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field preferred
• Health Insurance License in state(s) where applicable