Account Management Associate II - Public/Commercial

About the role

The Account Management Associate II supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. They address basic customer questions and concerns, develop knowledge of account activities, and support KP sales and retention goals.

Responsibilities

• Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members.
• Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them.
• Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
• Supports a positive customer experience and market turnaround expectations by:
• Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities;
• Following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns;
• Completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies;
• Partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision;
• Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Requirements

• High School Diploma or GED, or equivalent AND minimum one two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
• Accident and Health Insurance License (Colorado) within 3 months of hire.
• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
• Health Insurance License in state(s) where applicable.

Qualifications

• Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
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Skills

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.