Account Management Associate IV, Multi-State

Essential Responsibilities

• Pursues effective relationships across teams and/or the organization to obtain and share resources, information, and advice with coworkers and members.
• L-listens to, addresses, and seeks performance feedback; acts as a mentor for less experienced team members.
• Pursues self-development; creates plans to capitalize on strengths and develop weaknesses; reviews others work to help them learn.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in work; helps others adapt to non-routine situations.
• Identifies and responds to the needs of others to support the execution of varied work processes.
• Works within established procedures and practices to complete routine work assignments autonomously; follows instructions to complete novel or varied tasks.
• Collaborates with others to identify and implement appropriate solutions for routine and non-routine issues; escalates high-priority issues or risks; monitors progress and results.
• Supports the development of work plans to meet established priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities within and across teams.
• Supports a positive customer experience and market turnaround expectations by:
• building and maintaining administrative relationships with customers, consultants, brokers, and/or channels by working with cross-team, and cross-organization peers to provide and obtain basic information to support contract, benefit/service, and renewal activities;
• adapting solutions to specific situations to address and resolve customer, consultant, broker, and/or channel partner questions and concerns;
• completing complex assigned tasks independently to support Request for Renewal (RFR) responses and engagement strategies;
• partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) independently;
• providing accurate information including advanced knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

Knowledge, Skills and Abilities

• (Core) Ambiguity/Uncertainty ManagementAttention to DetailBusiness KnowledgeCommunicationCritical ThinkingCross-Group CollaborationDecision MakingDependabilityDiversity, Equity, and Inclusion SupportDrives ResultsFacilitation SkillsHealth Care IndustryInfluencing OthersIntegrityLearning AgilityOrganizational SavvyProblem SolvingShort- and Long-term Learning & RecallTeamworkTopic-Specific Communication Knowledge, Skills and Abilities: (Functional) Benefits/ServicesCustomer DataCustomer ExperienceGoal SettingMarket ResearchMember ServiceNegotiationSales OperationsSales Opportunity OrchestrationSales/Partnership Strategy and TechniquesUnderwriting

Minimum Qualifications

• A High School Diploma or GED, or equivalent AND minimum four (4) years of experience working in a corporate or business office environment OR minimum five (5) years of experience working in a corporate or business office environment.
• Accident and Health Insurance License (Colorado) within 3 months of hire
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire
• Health Insurance License (Oregon) within 3 months of hire
• Health Insurance License (Maryland) within 3 months of hire
• Disability Insurance License (Washington) within 3 months of hire
• Accident and Sickness Insurance License (Georgia) within 3 months of hire
• Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
• Accident and Health Insurance License (California) within 3 months of hire
• Health Insurance License (Virginia) within 3 months of hire

Preferred Qualifications

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
• Health Insurance License in state(s) where applicable.