Associate, Account Management

Full Time, NYC (In-Office, 5 Days/Week) About HenryHenry is redefining how commercial real estate professionals generate deal materials - pitch decks, BOVs, and loan packages - by combining generative AI with proprietary data integrations. We’re the fastest-growing AI-native proptech company in the world, backed by tier one VCs including YC and Susa Ventures and already used by 80% of the top CRE brokerages in the world. About the RoleWe’re hiring an Associate on our Account Management team to own a book of commercial real estate broker accounts from onboarding through renewal. This is not a traditional account management role. We want someone who becomes deeply embedded in their customers’ businesses – understanding what they’re trying to accomplish, how their teams work, where they’re getting stuck, and how Henry can help them operate better. You should think like a consultant and operate like an owner. Customers won’t always come to you with a clearly defined problem. You’ll ask the right questions, figure out what’s actually going on, come up with creative solutions, and move quickly to make them happen. The relationship matters just as much as the solution. The best people in this role genuinely know their customers – their goals, what motivates them, and the personal details that turn an account into a real relationship. You become someone they trust, call first, and want in their corner. You’re not just maintaining accounts. You’re helping customers work better, growing the partnership, and making Henry indispensable to their day-to-day. What You'll OwnCustomer Strategy & Account GrowthOwn a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and overall account healthUnderstand each customer’s business, workflows, team structure, priorities, and definition of successDrive adoption by embedding Henry into the workflows that matter most to each accountIdentify and execute on expansion opportunities across new teams, users, and use casesLead renewal conversations with a clear understanding of the value Henry is deliveringStay close to usage and customer behavior to identify risks and opportunities early Relationships & Customer InsightBuild genuine, high-trust relationships through consistent, thoughtful engagementKnow your customers as people - what matters to them, what motivates them, and the details that make relationships realApproach customer problems consultatively: ask great questions, identify the root issue, and recommend a path forwardBring customers ideas they haven’t asked for yet based on what you know about their businessConnect customer needs with Henry’s product, people, and capabilities to create better outcomesTurn customer insight into clear, actionable feedback for Product, Engineering, and the broader team Execution & OwnershipHave a strong default to action — if you see something that needs to happen, you move it forwardTake end-to-end ownership of customer commitments and stay close until they’re doneCreate momentum rather than waiting for it: make the call, send the text, book the meeting, pull in the right personGet creative when the obvious solution doesn’t existOperate with urgency, strong follow-through, and a high bar for qualityManage a large number of moving pieces without letting details or customer commitments slip What We're Looking For1–3 years of experience in customer success, account management, consulting, or another client-facing role with meaningful ownershipExceptional relationship builder: you genuinely enjoy getting to know people and investing in long-term relationshipsConsultative thinker: curious, thoughtful, and able to turn ambiguous problems into clear solutionsCreative problem solver: you don’t need a playbook for every situationHigh ownership: your instinct is “I’ll take care of it”Proactive by default: you create opportunities and solutions rather than waiting for someone to askCommercially minded: you understand how great customer outcomes lead to retention and growthHighly organized: able to manage a large book of accounts without dropping detailsHigh-energy communicator: comfortable calling, texting, emailing, and jumping on live conversations with customersData-curious: comfortable using usage signals alongside qualitative customer context to decide what to do nextLow ego, high standards: willing to do whatever it takes to create a great customer experience Why HenryThis is a rare opportunity to operate at a high-growth, category-defining AI company with real revenue, real customers, and strong momentum. You’ll have meaningful ownership from day one. You’ll report directly to the Head of Customer Success and work closely with leadership, Product, Engineering, and Sales - helping shape not only how we serve customers, but how Henry grows. Help define and build Henry’s account growth motion as the company scalesOwn relationships with a high-stakes, high-value customer baseDevelop the judgment and commercial skills to become a true strategic partner to customersOperate with a high degree of autonomy and be trusted to move quickly Alongside that, you’ll have strong support and upside: Competitive compensationFull medical, dental, and vision coverage401(k)Daily lunch and dinner in-officeMonthly workout stipend Clear growth trajectory as the company continues to scale