Associate, Account Management

About the role

We are looking for an Associate on our Account Management team to own a book of commercial real estate broker accounts from onboarding through renewal. This is not a traditional account management role. You will become deeply embedded in your customers' businesses, understanding what they are trying to accomplish, how their teams work, where they are getting stuck, and how Henry can help them operate better. You should think like a consultant and operate like an owner.

Responsibilities

• Own a high-volume book of CRE broker accounts across onboarding, adoption, retention, renewal, expansion, and overall account health
• Understand each customer's business, workflows, team structure, priorities, and definition of success
• Drive adoption by embedding Henry into the workflows that matter most to each account
• Identify and execute on expansion opportunities across new teams, users, and use cases
• Lead renewal conversations with a clear understanding of the value Henry is delivering
• Stay close to usage and customer behavior to identify risks and opportunities early
• Build genuine, high-trust relationships through consistent, thoughtful engagement
• Know your customers as people - what matters to them, what motivates them, and the details that make relationships real
• Approach customer problems consultatively: ask great questions, identify the root issue, and recommend a path forward
• Bring customers ideas they haven't asked for yet based on what you know about their business
• Connect customer needs with Henry's product, people, and capabilities to create better outcomes
• Turn customer insight into clear, actionable feedback for Product, Engineering, and the broader team
• Execute with urgency, strong follow-through, and a high bar for quality
• Manage a large number of moving pieces without letting details or customer commitments slip

Requirements

• 1-3 years of experience in customer success, account management, consulting, or another client-facing role with meaningful ownership
• Exceptional relationship builder: you genuinely enjoy getting to know people and investing in long-term relationships
• Consultative thinker: curious, thoughtful, and able to turn ambiguous problems into clear solutions
• Creative problem solver: you don’t need a playbook for every situation
• High ownership: your instinct is “I’ll take care of it”
• Proactive by default: you create opportunities and solutions rather than waiting for someone to ask
• Commercially minded: you understand how great customer outcomes lead to retention and growth
• Highly organized: able to manage a large book of accounts without dropping details
• High-energy communicator: comfortable calling, texting, emailing, and jumping on live conversations with customers
• Data-curious: comfortable using usage signals alongside qualitative customer context to decide what to do next
• Low ego, high standards: willing to do whatever it takes to create a great customer experience

Qualifications

• Strong default to action: if you see something that needs to happen, you move it forward
• Competitive compensation
• Full medical, dental, and vision coverage
• 401(k)
• Daily lunch and dinner in-office
• Monthly workout stipend
• Clear growth trajectory as the company continues to scale

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage
• 401(k)
• Daily lunch and dinner in-office
• Monthly workout stipend

Schedule

Full-time, In-office, 5 days/week

Pay

Competitive salary commensurate with experience