Account Management Associate

About the role

This is an entry-level, on-site position that supports customer relationships, account service, retention, and account development. The role is designed for a people-oriented candidate who enjoys working in a collaborative environment and communicating directly with others. This is a hands-on, in-person position. This is not a remote position. Team members work on site and should be comfortable with regular face-to-face interaction with customers, clients, attendees, community members, partners, and/or coworkers depending on the assignment.

Responsibilities

• Meet and communicate with customers in person
• Coordinate requests and resolve routine account needs
• Maintain accurate account activity and follow-up
• Support relationship-building and account growth initiatives

Requirements

• Strong communication and interpersonal skills
• Professional and dependable
• Comfortable initiating conversations
• Organized and adaptable
• Able to work effectively as part of an on-site team
• Prior related experience is helpful but not required where training is provided

Skills

• Growth initiatives
• Customer
• Collaborative environment