Account Management Associate

Essential Job Functions & Responsibilities

• Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone).
• Evaluate competitive situations, coordinate intelligence gathering and implement appropriate tactics as required.
• Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc.
• Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote LATICRETE products when communicating with contractors and other customers in the store and out in the field.
• Affiliate with Technical Services on claim inspections and gather necessary information as needed.
• Affiliate with Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level.
• Affiliate with Floor & Decor PSA associates in maintaining necessary POP material in the stores.
• Perform other directly related appropriate duties and assume accountabilities as apparent or as delegated, including mutually agreed upon objectives.

Job Specifications/Skills

• 0-2 years of experience in a client relationship management role. Strong customer focus experience required.
• Prior experience working in a home center environment preferred.
• Ability to do presentations to large groups.
• Valid driver’s license, current automobile insurance and a good driving record.
• Physical strength to lift and carry 50 pounds.
• High level of self motivation.
• Strong organizational skills.
• Creative thinking.
• Strong written communication skills.
• Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
• Spanish language proficiency (written and verbal) highly preferred.
• Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.

Minimum Educational Requirements

High School Diploma Required. Four-year College Degree Preferred.

Travel

80%+, some of which may be on short notice.