Account Executive (Remote: Arkansas, Southern Region) El Dorado Area

About the Role

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses, and governments interact with vehicles.

Responsibilities

• Building customer relationships: Principals, GMs, GSMs, Finance, Corp Controllers, Title Clerks in dealerships
• Act as client advocate for all products and services
• Deliver the highest level of customer service (white glove) to the dealer:
• Prompt response to phone calls and emails
• Problem resolution and troubleshooting
• Being proactive in identifying and communicating needs
• Arriving on time for scheduled appointments
• Appropriate escalation and reporting of issues, including ownership and follow-up
• Continual and follow-up training on an as-needed basis
• Provide backup phone coverage during business hours and after-hours support on a rotational basis
• Deliver value by:
• Proactive reporting and issue analysis
• End-of-month financial reporting
• Monthly review of volume
• Regular review and action of all utilization dashboards
• Ensure State compliance in all related areas
• Managing Administrative duties as delegated by AR DFA

Qualifications

• Reside in Arkansas
• DFA OR Dealership Title & Registration experience
• Excellent communication, retention, and training skills
• Troubleshooting and problem-solving skills are a must
• Strong writing skills and attention to detail
• Must be familiar with various DMS systems used by Vitu clients
• A clean driving record and current State driver’s license is required
• Knowledge of State regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Suite
• Able to effectively communicate with high-level Executives
• Able to work independently with limited supervision
• Overall happy and positive attitude
• Travel is required up to 150 miles, 4-5 days a week

Preferred Qualifications

• Account management in a business-to-business environment is preferred

Pay

The salary range for this position is: $50,000 - $60,000. The final pay will be determined by factors including location, education, experience, training, and skills. This role includes a company-provided vehicle as part of the total rewards package.

Benefits

• Healthcare Coverage for you and your family (Medical, Dental, Vision)
• Tax Advantage accounts (HSA & FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

This role supports clients throughout the Southern Region of Arkansas. The ideal candidate will reside in or near the El Dorado area. Vitu has offices in multiple states, including Arkansas, and is committed to an inclusive and motivating work environment.