Account Coordinator- Intermodal

Responsibilities

• Determine and secure most profitable equipment type including equipment requests
• Schedule pick up appointments based on customer guidelines
• Dispatch origin carrier
• Perform rail billing and assign gate reservations when needed
• Monitor and work Pre-ship and Origin tabs in Edge
• Manage equipment pools, reconciliation, and reporting
• Ensure loads are in gated in a timely manner
• Enter all relevant information (arrival and departure times, notes, etc.)
• Review and work active alerts in Edge
• Communicate and enter carrier deductions if applicable
• Review and process accessorials which occur at origin
• Communicate with carriers, customers, and railroads
• Schedule delivery appointments based on customer guidelines
• Dispatch destination carrier
• Monitor and work transit and destination tabs in Edge
• Manage equipment pools, reconciliation, and reporting
• Ensure termination of empty equipment in a timely manner
• Enter all relevant information (arrival and departure times, notes, etc.)
• Review and work all active alerts in Edge
• Communicate and enter carrier deductions if applicable
• Review and process accessorials which occur at destination
• Review team emails, prioritize, and respond in a timely manner
• Run various reports which will assist in properly managing customer’s loads
• Provide problem resolution as needed
• Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager and/or sales
• Communicate any additional charges which could occur to the customer
• Backup for other team members and/or team leader, as needed
• Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied

Requirements

• Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred but not required.
• 3-5+ years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study; working knowledge of intermodal transportation preferred, but not required
• Cost management experience preferred, but not required
• Must have excellent oral and written communication skills, as well as interpersonal skills
• Must possess a strong sense of urgency
• Strong negotiating skills
• Must possess strong attention to detail
• Able to manage multiple projects simultaneously, and can work well under pressure
• Proficient in Microsoft Office Suite, and Outlook