Account Coordinator

Job Summary

Essential Duties & Responsibilities

Qualifications

Benefits

Pay

Schedule

Shambaugh & Son L.P. is seeking an Account Coordinator for Fire Protection National Service Division. In this role, you will support national account customers and branch operations by coordinating service activities, maintaining customer communication, and ensuring accurate documentation.

This role is critical to delivering exceptional customer service and operational excellence.

• Serve as a primary contact for assigned customers.
• Cook up inspections, service requests, and follow-up activities.
• Monitor job status and communicate updates to customers and internal teams.
• Review service documentation for accuracy and completeness.
• Generate customer reports and assist with performance tracking.
• Support compliance, contract requirements, and process improvement initiatives.
• Collaborate with Operations, Sales, Accounting, and other departments to resolve customer needs.

Qualifications include 2+ years of experience in customer service, account coordination, or service administration. Strong organizational, communication, and problem-solving skills are required. Proficiency in Microsoft Office (Excel, Outlook, Word, Teams) is essential. The ability to manage multiple priorities in a fast-paced environment is also necessary. Experience in service, construction, fire protection, or facilities-related industries is preferred. Regular and reliable attendance, including the ability to work extended hours and weekends as required, is expected.

Equal Opportunity Employer As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.

Notice to Prospective Employees Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here . Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.