Access Device Coordinator

Become the Best Part of PMP Management! PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Front Desk Access Device Coordinator in Ventura, CA. Who We Are Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades. About To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms: Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement Who We’re Looking For PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients. Position Description: The Front Desk & Access Device Coordinator is primarily responsible for maintaining all access devices and programs, manage and oversee moves, and assist all (& related) calls from various sources including homeowners, tenants, property managers and local vendors services our communities. This position is responsible for multiple inquiries including (but not limited to) Moves, Gates, and Clubhouses inquiries and billing and other HOA/property management related tasks. This position will also be the first point of contact at our front desk. Responsibilities Clubhouses: Book, track applications, collect funds, distribute keys, coordinate janitorial and/or security and refund depositsMoves: Book, track applications, collect funds, coordinate with security and refund depositsTravel to communities to oversee moves as neededBilling: log all moves, clubhouses and welcome packages for monthly billingMaintain all access devices, program and distributeRun access device reports for Community Managers as requestedManage and maintain all directories including processing changes, additions and set-up new communitiesCreate developer welcome packages as requestedProcess escrow ownership changes for Community Managers as requestedManage entry systems and troubleshoot login issues for homeowners on GatekeyProcess all board member reimbursementsMaintain website guest listsAssist all clients (homeowners, vendors, board members & fellow employees) in a professional and friendly mannerAccess device inventory and organizationSpecial projects & tasks as assignedOther duties as assigned Requirements High School Diploma or GED requiredA drive to provide extraordinary customer serviceAbility to perform under deadlines and pressureAbility to multi-task in a fast-paced environmentMotivated and self-starterAbility to build rapport with clientsExcellent written and verbal communication skillsProficient in Microsoft Word, Excel, Outlook and Windows Knowledge, Skills & Abilities Excellent computer abilities to navigate our care systems, as well as Microsoft OfficeStrong problem-solving skillsBasic data-entry and typing skillsBasic mathematical abilitiesStable employment recordRegular, predictable attendanceSchedule flexibility to work 40 hours per week Monday-FridayAbility to effectively communicate in a respectful and assertive mannerWillingness to submit and pass a background checkAbility to feel comfortable sitting for most of an 8-hour shift