Access Coordinator

About the role

PMP is seeking an Access Coordinator for its Valencia Division. The ideal candidate will be energetic, passionate, personable, and detail-oriented, with a strong commitment to providing exceptional customer service.

Responsibilities

• Demonstrates courteous, friendly, respectful, and cooperative behaviors towards others.
• Supports and participates in activities that promote customer services.
• Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk.
• Handles member issues then they appear on the computer screen.
• Courteously, accurately, and efficiently answers the telephone. Directs phone inquiries to identify staff if necessary.
• Reports member issues to the General Manager.
• Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.
• Exhibits good communication and listening skills. Speaks clearly and actively listens.
• Able to work with diverse populations under difficult and stressful situations. Supports the team approach.
• Utilizes positive and constructive criticism to improve overall performance.
• Has a positive attitude. Participates in operational duties as necessary including sales promotion, and tours of the facility.
• Facility safety checks, office supply checks, etc.
• Cleaning responsibilities for the front desk area.
• Clubhouses: Book, track applications, collect funds, distribute keys, coordinate janitorial and/or security and refund deposits.
• Moves: Book, track applications, collect funds, coordinate with security, and refund deposits.
• Travel to communities to oversee moves as needed.
• Billing: log all moves, clubhouses, and welcome packages for monthly billing.
• Maintain all access devices, program and distribute run access device reports for Community Managers as requested.
• Create developer welcome packages as requested.
• Process escrow ownership changes for Community Managers as requested.
• Manage entry systems and troubleshoot login issues for homeowners on Gatekey.
• Maintain website guest lists.
• Aid all clients (homeowners, vendors, board members & fellow employees) in a professional and friendly manner.
• Access device inventory and organization.
• Special projects & tasks as assigned.

Requirements

• High School Diploma or GED required.
• A drive to provide extraordinary customer service.
• Ability to perform under deadlines and pressure.
• Ability to multi-task in a fast-paced environment.
• Motivated and self-starter.
• Time management skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, Outlook and Windows.
• Excellent computer abilities to navigate our care systems.
• Strong problem-solving skills.
• Basic data-entry and typing skills.
• Basic mathematical abilities.
• Stable employment record.
• Regular, predictable attendance.
• Schedule flexibility to work/sit comfortably 40 hours per week Monday-Friday.
• Ability to effectively communicate in a respectful and assertive manner.
• Follows all department policies and procedures and offers suggestions for department performance/policy/procedures improvement.
• Intervenes to correct problems as they occur.
• Readily accepts work assignments in a positive manner.
• Performs work that is accurate, neat and consistent. Documentation is legible.
• Maintains sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

Qualifications

• The Employee Must Be Able To Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

Skills

• Excellent computer abilities to navigate our care systems.
• Strong problem-solving skills.
• Basic data-entry and typing skills.
• Basic mathematical abilities.

Benefits

PMP is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.

Pay

Competitive salary commensurate with experience.

Schedule

40 hours per week Monday-Friday. Schedule flexibility to work/sit comfortably.