Access Coordinator

Demonstrated Essential Job Functions

• Demonstrates high-level customer service skills, professional etiquette and service excellence, providing telephone screening for individuals who utilize SCS Access.
• Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.
• Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database.
• Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection.
• Effective routes/transitions to CIC/Crisis team and/or identified program needs as appropriate.
• Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
• Ensures compliance with all defined organization and Access standards.
• Adheres to all department and organization requirements as defined (e.g., completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.).

Education and Experience

• High School Diploma/GED required.
• Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred.
• One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) Three years (3) years of health care customer service or call center setting with High School Diploma/GED required.
• High volume call center experience preferred.
• Crisis counseling experience preferred.

Skills and Software

• Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
• Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.
• Reliable, high speed internet connection.
• In circumstances in which the high-speed internet fails, working onsite is required.
• Company/personal vehicle usage: No.
• Physical demands: Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers.