ACADEMIC SUCCESS COACH, STUDENT SUCCESS INITIATIVES

About the role

The Academic Success Coach, Student Success Initiatives is a flexible student success and enrollment position supporting academic progress, retention, and enrollment within Graduate Business Enrollment. The role combines academic success coaching with targeted student outreach, admissions support, research, data, and special projects. Approximately 40% of the position will focus on academic success coaching and retention, including proactive outreach to students who have not registered, have become inactive, or may be at risk of stopping out. The role will implement targeted outreach strategies developed by the Director of Graduate Business Enrollment, identify barriers to continued enrollment, and reconnect students with the University. The position will also provide flexible coverage across advising and admissions during peak enrollment periods. This position is hybrid with two days per week required to work on campus.

Responsibilities

Academic Success & Retention

• Provide academic success coaching, registration support, and academic planning to graduate business students.
• Conduct targeted outreach to students who have not registered, have become inactive, or may be at risk of stopping out.
• Develop and execute student re-engagement and retention campaigns in collaboration with enrollment leadership.
• Identify barriers to enrollment and connect students with appropriate University resources.
• Maintain accurate documentation of student interactions, outreach, and outcomes.
• Provide advising and registration coverage during peak periods.

Admissions & Enrollment Support

• Provide admissions counseling and enrollment support during peak periods.
• Conduct outreach to prospective students and applicants through phone, email, and other communication channels.
• Support research-based admissions campaigns and follow-up initiatives.
• Provide coverage for admissions staff during peak enrollment periods.

Special Projects, Research & Data

• Lead and support special projects related to student success, retention, enrollment, data, and student experience.
• Conduct research and targeted outreach campaigns to identify opportunities to improve enrollment and retention.
• Maintain and update student rosters and shared resources used by the advising team.
• Support data collection, tracking, reporting, and other enrollment-related projects.
• Assist with student record projects, including grade entry and other administrative updates.
• Identify opportunities to improve processes, communication, and the student experience.

Team Support & Other Duties

• Monitor and assist with the shared advising inbox and ensure student requests are appropriately addressed or routed.
• Provide flexible coverage for advising and admissions based on team needs and seasonal enrollment cycles.
• Collaborate with faculty, advisors, admissions counselors, and other University offices to support students.
• Participate in departmental meetings, training, professional development, and student events as needed.
• Perform other duties and special projects as assigned.

Job Qualifications

Necessary Education or Work Experience

• Bachelor’s degree required.
• Minimum of one year of experience in higher education, admissions, advising, student services, enrollment management, or a related field.
• Experience with student information systems, customer relationship management systems, or other technology used to organize records and communication preferred.

Required Knowledge and Skills

• Strong organizational skills and ability to manage multiple priorities and projects.
• Strong interpersonal, written, and verbal communication skills.
• Ability to build productive relationships with students, colleagues, faculty, and University partners.
• Ability to work effectively in a fast-paced, data-informed environment.
• Ability to analyze information and use data to support student outreach and enrollment strategies.
• Ability to adapt quickly between advising, admissions, administrative, and project-based responsibilities.
• Strong attention to detail and ability to maintain accurate student and enrollment records.
• Commitment to providing an exceptional and student-centered experience.

Specialized Technology Skills

• Proficiency in Microsoft Office programs including Word, Excel, Access, and PowerPoint.
• Must be willing to learn Slate and other internal data management tools.

Other Qualifications

Edgewood University, a Catholic university sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the University by working with faculty, staff and students to share in our core values – truth, compassion, justice, partnership, and community.