Academic Success Coach - SSOC

About the role

The Academic Success Coach works with faculty and staff to facilitate and support the curricular and co-curricular development and retention of OSU-Oklahoma City students. The Academic Success Coach provides academic support services via individual and small group meetings, workshops, and classroom presentations with the goal of helping students develop and implement strategies to succeed academically.

Responsibilities

• Facilitate and support the curricular and co-curricular development and retention of OSU-Oklahoma City students.
• Provide academic support services via individual and small group meetings, workshops, and classroom presentations.
• Work with faculty and staff to enhance student success initiatives.
• Network effectively to forge strong stakeholder relationships that maximize retention efforts.
• Communicate with a diverse audience and adapt communication style to meet their needs.
• Handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
• Analyze problems, identify solutions, and take appropriate action using independent judgment and decision-making processes.
• Work independently and collaborate in a team environment.
• Use office technologies including computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).

Requirements

• Bachelor's (degree must be conferred on or before agreed upon start date)
• Minimum of two years work experience providing customer service, problem solving, and effective communication with diverse constituents.
• Minimum of two years teaching, training, or success coaching experience.

Skills, Proficiencies, And/or Knowledge

• Knowledge of and ability to follow college policies and procedures.
• Knowledge of educational tutoring, principles, practices, techniques, and theory.
• Knowledge of student success initiative development and implementation.
• Knowledge of student resources, referrals, and services.
• Skill in listening to issues, synthesizing information, and reaching sound conclusions.
• Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapting communication style to that audience.
• Ability to network effectively to forge strong stakeholder relationships that maximize retention efforts.
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
• Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
• Ability to analyze problems, identify solutions and take appropriate action using independent judgment and decision-making processes.
• Ability to handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• Demonstrated knowledge of office technologies including but not limited to office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Qualifications

• Bachelor's degree in education, social work, or human services, or a bachelor's degree with relevant experience assisting high school students, college students, or adult learners.
• Experience providing instruction, success coaching, or counseling to adult learners.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.