Academic Success Coach

About the role

The Academic Success Coach, within the Office of Advising and Retention Strategy, serves as the primary liaison for students on academic warning and academic suspension as well as the main point of contact for faculty and staff academic alerts related to this population of students submitted primarily through Navigate Berea and other reporting systems.

Responsibilities

• Serve as the primary liaison for students on academic warning and academic suspension to help them develop success plans and coach them toward success.
• Serve as a Summit Guide for at least one cohort of the First-Year Summit, including in-session instruction as well as advising and support of cohort students as needed.
• Provide proactive and appreciative one-on-one advising for assigned caseload, academic coaching, and intervention services tailored to students’ academic standing, learning needs, and goals, including course mapping, registration assistance, and degree audits.
• Utilize Navigate Berea (EAB) to respond to student alerts, and conduct progress reports and mid-term interventions.
• Plan, coordinate, and/or deliver academic success activities, programs and instruction, and develop partnerships with faculty, staff, and programs to increase opportunities for student academic success and progress across campus, including, but not limited to, Registration, Course Planning, and Curriculum workshops.
• Use qualitative and quantitative data to evaluate the effectiveness of academic interventions, inform decision-making, and recommend program enhancements.
• Serve on additional committees and other groups related to student academic progress and success as assigned.
• Maintain accurate and confidential student records and track intervention outcomes in compliance with FERPA.

Qualifications

• Bachelor’s degree required; master’s degree preferred.
• At least 4 years of experience planning and leading student academic success programming in higher education.
• At least 4 years of experience working with first-generation college students with a limited income.
• Higher education or high school classroom instruction experience preferred.

Skills

• A deep and genuine commitment to working directly with students to facilitate their development, provide educational opportunities and foster academic engagement and success to motivate students to meet their full potential.
• Knowledge of student development theories and promising practices related to providing academic support to students from limited income and to first-generation college students, including serving as a Summit Guide to support the First-Year Summit program.
• Strong familiarity with emerging enrollment software and technologies, such as EAB, related to student tracking and interventions.
• Ability to quickly learn and implement Berea’s academic policies related to academic progress and degree completion.
• Ability to review and analyze data to target student interventions and communications.
• Strong written and oral communication, collaboration, and teamwork skills.
• Ability to work effectively with faculty and staff across the institution with an understanding of the perceptions and needs of these areas.
• A willingness to work occasional evening and weekend hours for student-facing programming.
• Ability to maintain strict confidentiality and comply with the Family Educational Rights and Privacy Act (FERPA).

Benefits

Comprehensive benefits package to eligible employees and their families including health care, dental, vision, retirement, health savings accounts, flexible spending accounts, life insurance, short-term disability, long-term disability and an Employee Assistance Program.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with some evening and weekend hours required for student-facing programming.