Academic Advisor I

About the role

The role of the Academic Advisor involves counseling students with academic advisement concerning degree curriculums, academic regulations, procedures, policies, interpretation of the Official Advising Report, program changes, transfer credit, advanced standing, and graduation requirements. Advisors are responsible for monitoring student progress from the time of admission throughout graduation.

Responsibilities

• Counsel students on degree curriculums, academic regulations, prerequisites, graduation requirements, procedures, policies, and the interpretation of their program Official Advising Report.
• Develop personalized degree plans and counsel students regarding timely degree progress and completion.
• Proactively contact students at the beginning, within, and at the end of their courses to ensure they are prepared and to determine if assistance is needed.
• Maintain a working knowledge of tuition costs and dates and deadlines to prepare students for tuition payment and course planning.
• Provide personalized advising for all at-risk students including those on conditional admission, academic warning, and probation.
• Proactively contact at-risk students to determine progress during and following each term of enrollment.
• Encourage involvement in academic reset, UNIV 195, and other opportunities for academic improvement.
• Promote scholarship opportunities, institutional aid initiatives, information about Honors, alumni affinity groups, career services, and other organizations.
• Work collaboratively with faculty to address any student challenges toward course completion and retention and persistence.
• Aid students with course textbooks and assist with any issues related to required course materials.
• Aid students with navigating ERNIE, Campus Solutions, Canvas, and other university platforms as needed.
• Communicate with students proactively to promote student retention and maintain a high level of customer service.
• Proactively contact students in alignment with the department communication plan, which includes but is not limited to: at time of matriculation, regarding next term of enrollment, mid-point check in, at-risk indicators, inactive student status, and about to break status.
• Contact and congratulate Dean’s list and Honor Roll students.
• Contact students at time of graduation to congratulate them, review commencement details, and promote Alumni engagement.
• Work closely with faculty, staff, and various campus resources to create a supportive network for students.
• Communicate with students via all methods of available communication including email, text/chat, phone, in person and virtual meetings at all opportunities to provide a high level of customer service.
• Promote student/advisor appointments to increase student engagement, and for being prompt to student appointments.
• Follows the department dress code guidelines and use of approved background for virtual appointments is required.

Requirements

• Bachelor's degree
• Minimum of 1-3 years of related work experience
• Ability to articulate components of effective academic advising practices
• Demonstrated use of proactive and/or innovative approaches to working with college students which resulted in positive outcomes in persistence and retention

Qualifications

• Masters degree preferred
• Appreciative Advising certification and/or training, experience with PeopleSoft Campus Solutions and Salesforce or other advising tools