A/R Systems Support Coordinator

About the role

The A/R Systems Support Coordinator supports the Bursar's Office in maintaining accurate financial records and student account management. Key responsibilities include facilitating the integrity of the Banner system, managing revenue and expenses, coordinating with various departments, and providing customer service.

Responsibilities

• Facilitates the integrity of the Banner system and related software through rigorous testing, data validation, and the execution of critical recurring processes.
• Provides data-driven insights using reporting tools and Access, while maintaining the office’s digital presence through website management and the regular update of technical process documentation.
• Manages the accurate recording of revenue and expenses in Banner through journal entries, reconciliation of clearing accounts, and the precise application of non-student check payments.
• Collaborates with various departments to provide financial reports, ensure proper accounting for charges and deposits, and manage the collection process for delinquent non-student accounts.
• Guides on Student Health Insurance Plan (SHIP) offerings and eligibility, managing student compliance with enrollment and waiver deadlines through direct outreach.
• Maintains accurate enrollment records and collaborates with internal departments to streamline insurance processes, utilizing excellent mathematical and analytical skills to interpret complex student account balances and reconcile discrepancies.
• Facilitates the completion of payment plans and emergency loan applications, while identifying high-level issues requiring supervisory intervention.
• Maintains fiduciary accountability for daily financial operations, including the precise handling of payments, session balancing, and the reconciliation of accounts in strict accordance with accounting and auditing standards.
• Delivers superior service and multi-channel support (email, phone, chat, in-person) for the billing process, acting as a secondary liaison who manages inquiries with professionalism and timely escalation.
• Fosters an equitable and inclusive environment by collaborating effectively with internal and external partners and maintaining a deep understanding of financial aid, registration, and university-wide processes.

Qualifications

• A degree in a relevant field, preferably an Associate or Vocational/Technical Degree, with a Bachelor's Degree preferred.
• Three to five years of related work experience.
• Strong attention to detail and accuracy in data entry and account reconciliation.
• Excellent communication skills for collaborating with multiple university departments.
• Experience with accounts receivable, billing processes, or higher education finance is preferred.
• Ability to handle confidential student financial information with discretion.
• A customer service orientation with problem-solving abilities.