Systems Support Coordinator

Responsibilities

• Facilitates day to day use of the CMMS system by maintaining system securities; assisting users with setup of custom views and screens; performing data cleanup; overseeing and administering user processes that capture documents, photos and prints for the digital archives; and by supporting professional, trades and administrative staff with CMMS system related requests.
• Facilitates or administers the use of other software applications, as assigned.
• Provides first level technical end user support for the Computerized Maintenance Management System (CMMS) and its interfaces with other District applications, such as financials, project management or data warehousing.
• Solves problems or escalates issues to technical support staff.
• Identifies and resolves or escalates data integrity issues.
• Makes routine and custom reports using a variety of reporting applications and provides information to management.
• Extracts data through predefined or ad-hoc query methods, organizes information, and summarizes for management decision making.
• Assists the CMMS project lead or other process change leaders to coordinate upgrades and system expansion projects.
• Develops and conducts user CMMS or similar technical training for a variety of professional, trades and administrative staff at various locations.
• Facilitates CMMS Standards decision making meetings and processes for the assigned utility operations area.

Qualifications

• Education: Associate Degree in a business-related curriculum or equivalent from two-year college or technical school, or equivalent combination of education and experience.
• Experience: 3+ years of experience in computer applications support, computer technical support, and in delivering classroom instruction.
• Skills: In-depth knowledge of the District’s Computerized Maintenance Management System (CMMS) and related software and interfaces; knowledge of structured query language (SQL) to extract data; basic report design concepts; working knowledge of District operations, policies and work practices; excellent organizational skills; excellent written and oral communication skills; report writing; data extraction; ability to stay current with new software and technology; ability to deliver training presentations; ability to facilitate user groups and meetings.

Benefits

• Zero cost employer funded medical, dental, and vision healthcare benefits.
• Access to the employee assistance program.
• A VEBA health reimbursement account.
• Washington state retirement PERS participation and optional 457 plan participation with an employer matching 401(a) plan.
• Leave, life & disability benefits including paid leave starting at 21 days per calendar year up to 35 with tenure, 12 paid holidays per calendar year, paid jury duty, short-term disability & long-term disability, and basic life, AD&D, and optional voluntary life.
• Optional flexible spending accounts for healthcare and dependent care, educational assistance, various rewards and recognition programs and position specific stipends.

Pay

The starting salary range for this position is $79,040 - $98,800 (based on qualifications). With tenure and strong performance in this role an employee may earn up to a maximum of $118,560 annualized.

Schedule

Regular and predictable attendance is required.

Skills And Abilities

• In depth knowledge of the District’s Computerized Maintenance Management System (CMMS) and related software and interfaces.
• Knowledge of structured query language (SQL) to extract data.
• Basic report design concepts.
• Fundamentals of drawing, graphic illustration, composition and layout, and photography in computerized systems.
• Working knowledge of District operations, policies and work practices.
• Excellent organizational skills.
• Excellent written and oral communication skills.
• Report writing.
• Data extraction.
• Ability to stay current with new software and technology.
• Ability to deliver training presentations.
• Ability to facilitate user groups and meetings.