System Support Supervisor

Key Responsibilities

• Perform distribution center Manhattan Waving and transportation routing.
• Facilitates the support of technical services and system applications deployed within the Distribution Center.
• Provides in-depth system analysis to identify risks, develop solutions, enhancements or alternative methods of processing and/or gathering data.
• Involves in the resolution of outages or incidents in accordance with established procedures.
• Collaborate with IT to support and maintain all IT Hardware, Software, Networks, Servers, etc. as well as end user assistance.
• Support departments for any technical initiatives to help improve efficiency and reduce costs.
• Facilitates training and assists in the development of and updates to training material required.
• Participate / Lead Special Projects.
• Support for all of Seattle Division which will require on-call 24x7 availability.

Qualifications

• Bachelor's degree in Information Technology or Computer Science preferred, or related field experience.
• 4 plus years' experience in application support and/or computer operations.
• 4 plus years' experience in Supply Chain (Procurement, Warehousing, Transportation, Manufacturing).
• Possess solid knowledge of information technology (hardware & software) solutions & tools.
• Possess strong knowledge of Supply Chain processes and applications (e.g. Warehousing, Transportation, Routing, Procurement, Accounting, HR etc.). Especially complex propriety systems (Manhattan, Order Management, SSIMS, ect.).
• Possess good understanding of core Distribution operations to facilitate recovery procedures for all job processing, network or hardware failures.
• Possess excellent skills with Windows applications including: Word, Access, Powerpoint and Excel.
• Possess good communications skills, both verbal and written. Deal effectively with a wide variety of people both in person and over the telephone.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe and thorough completion of work activities.
• Possess ability to concentrate and deal with frequent interruptions.