Systems Support Coordinator

Responsibilities

• Facilitates day to day use of the CMMS system by maintaining system securities; assisting users with setup of custom views and screens; performing data cleanup; overseeing and administering user processes that capture documents, photos and prints for the digital archives; and by supporting professional, trades and administrative staff with CMMS system related requests.
• Facilitates or administers the use of other software applications, as assigned.
• As a subject matter expert, provide first level technical end user support for the Computerized Maintenance Management System (CMMS) and its interfaces with other District applications, such as financials, project management or data warehousing.
• Solves problems or escalates issues to technical support staff.
• Identifies and resolves or escalates data integrity issues.
• Makes routine and custom reports using a variety of reporting applications and provides information to management.
• Assists the CMMS project lead or other process change leaders to coordinate upgrades and system expansion projects.
• Participates in related software change/rollout processes.
• Develops and conducts user CMMS or similar technical training for a variety of professional, trades and administrative staff at various locations.
• Facilitates CMMS Standards decision making meetings and processes for the assigned utility operations area.

Qualifications

• Education: Associate Degree in a business-related curriculum or equivalent from two-year college or technical school.
• Experience: 3+ years Experience in computer applications support, computer technical support, and in delivering classroom instruction.

Skills And Abilities

• In depth knowledge of the District’s Computerized Maintenance Management System (CMMS) and related software and interfaces.
• Knowledge of structured query language (SQL) to extract data.
• Basic report design concepts.
• Fundamentals of drawing, graphic illustration, composition and layout, and photography in computerized systems.
• Working knowledge of District operations, policies and work practices.
• Excellent organizational skills.
• Excellent written and oral communication skills.
• Report writing.
• Data extraction.
• Ability to stay current with new software and technology.
• Ability to deliver training presentations.
• Ability to facilitate user groups and meetings.

Physical Demands

• Sitting: Frequent (34-66%)
• Standing: Occasional (11-33%)
• Walking: Occasional (11-33%)
• Lifting: 1-10 lbs Floor-Waist: Occasional (11-33%)
• Lifting: 1-10 lbs Waist-Shoulders: Occasional (11-33%)
• Lifting: 1-10 lbs Above Shoulders: Occasional (11-33%)
• Stooping/Bending: Occasional (11-33%)
• Reach: Waist to Shoulder: Occasional (11-33%)
• Wrist/hand/fingers manipulation: Frequent (34-66%)
• Hand Controls: Regularly 67-100%
• Talking: Frequent (34-66%)
• Visual - Far Acuity: Occasional (11-33%)
• Visual - Depth Perception: Occasional (11-33%)

Equal Opportunity/ADA

Chelan PUD is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.