A/R Supervisor

Key Responsibilities

• Lead and manage a distributed AR team (onshore and offshore) to execute denial management, payment posting, credit balance resolution, and pre/post-billing activities in alignment with policy and timelines.
• Oversee day-to-day AR workflows, assign tasks, monitor workload, and optimize staffing to meet service levels and productivity targets.
• Drive denials prevention and recovery initiatives by analyzing denial patterns, implementing corrective actions, and monitoring root cause trends.
• Ensure accurate and timely payment postings and balance resolutions; oversee reconciliation between remittance advice, EOBs, and patient accounts.
• Monitor and improve key KPIs (e.g., denial rate, days in AR, posting accuracy, credit balance resolution time, productivity metrics) and implement corrective actions as needed.
• Develop and maintain standard operating procedures for all AR processes, including denial management, posting, credit balances, and escalation protocols.
• Ensure HIPAA compliance, data security, and governance across all AR activities; maintain robust audit trails.
• Collaborate with payer relations, clinic leadership, patient access, and clinical staff to address complex issues and implement process improvements.
• Provide ongoing coaching, training, and performance feedback to onshore and offshore team members; manage resource planning, hiring, and attrition risk.
• Manage vendor and offshore partner relationships, SLAs, quality assurance, and onshore/offshore handoffs to ensure seamless operations.
• Lead continuous improvement initiatives to optimize cash flow, reduce write-offs, and streamline interdepartmental handoffs.
• Prepare and present regular performance reports to leadership; translate data into actionable insights and recommendations.

Required Qualifications

• Bachelor’s degree in healthcare administration, finance, business, or a related field; or equivalent experience in accounts receivable and revenue cycle management.
• 5+ years of progressive AR leadership experience within healthcare or outpatient settings, including experience supervising multiple teams (onshore and offshore preferred).
• Strong knowledge of healthcare payer rules, denial management, AR aging, posting practices, and credit balance resolution.
• Proficiency with Revolution EMR or equivalent EHR/billing system; experience with payer portals, remittance processing, and denial coding.
• Demonstrated experience in workforce management, performance metrics, and process improvement in a dispersed team environment.
• Excellent communication, coaching, and collaboration skills; ability to influence cross-functional stakeholders.
• Analytical mindset with strong data interpretation, reporting, and problem-solving capabilities.
• High integrity and commitment to privacy and HIPAA compliance.

Preferred Qualifications

• Experience in dermatology or ophthalmology/refractive services revenue cycles.
• Experience managing offshore teams; familiarity with offshore/onsite handoffs and cultural/operational considerations.
• Knowledge of FDCPA, HIPAA, and relevant state/federal regulations related to debt collection and patient privacy.
• Certification in healthcare billing/coding or revenue cycle management (e.g., CPC, CPAR, RCCCERT).

Benefits

• Excellent Benefits Package (medical, dental, vision, 401K)
• 120 hours of Sick /Vacation time; Paid holidays
• Access to Care.com to support childcare, senior care, pet care, and other family needs.
• Exclusive discounts on select cosmetic services.

Pay

$66,300

Schedule

CORPORATE
Long Island City, NY