Supervisor

About the role

Dash In, a Wills Group company, is seeking a Supervisor to lead and develop a cross-functional team at a smaller-volume location. The role combines front-of-house and back-of-house leadership to ensure smooth operations and a great guest experience.

Responsibilities

• Support the Store Manager in leading and developing a cross-functional team to deliver an outstanding guest experience and high-quality foodservice.
• Oversee both front-of-house and back-of-house operations, ensuring smooth execution of service, food production, and store standards.
• Train and coach team members across all areas, reinforcing expectations around service, food safety, and operational excellence.
• Maintain Dash In brand standards, including cleanliness, food quality, safety, and guest engagement.
• Proactively engage with guests, resolve concerns, and ensure a fast, friendly, and efficient experience.
• Monitor store activity and customer flow, adjusting staffing and priorities to maintain service standards and minimize wait times.
• Support inventory, ordering, and stock levels across both retail and foodservice areas.
• Ensure kitchen and store environments are clean, organized, and operating safely, with properly maintained equipment.
• Communicate effectively with store leadership regarding operational needs, staffing, and performance opportunities.
• Execute daily tasks and priorities as directed by store leadership while stepping in to lead shifts as needed.

Requirements

• Must be 18 years of age or older.
• Must be eligible for work in the U.S.
• High school diploma or equivalent/GED -or- ability to complete employer-paid GED program.
• Minimum of 1 year of supervisory or leadership experience in retail, food service, or a related environment.
• Ability to multi-task, prioritize, and problem solve in a fast-paced setting.
• Strong guest focus with excellent communication and people skills.
• Basic technology proficiency, including POS systems.
• Ideal candidates will also have:
• Experience working in both food service and retail environments.
• Knowledge of food safety and kitchen operations.
• Active ServSafe Certification (or willingness to obtain).

Qualifications

• Must be eligible for work in the U.S.

Skills

• Adapting and Responding to Change
• Leading and Supervising
• Planning and Organizing

Benefits

• Competitive Pay
• Shift Differential
• Employee Discounts
• 401(k) with Employer Match
• Profit Sharing Contribution
• Healthcare Benefit
• Paid Time Off
• Parental Leave
• Tuition Reimbursement
• Charitable Gift Matching
• Vehicle Reimbursement Program
• Employee Assistance Program (EAP)
• TicketsAtWork Discounts

Schedule, Training, & Travel

• This role is full-time, with team members typically working 32–40 hours per week.
• Must have flexibility to work various shifts, including days, evenings, weekends, and holidays.
• Work is performed onsite at the assigned Dash In location.
• Training is conducted in-store and includes cross-training across both guest experience and food service operations.
• No regular travel required; occasional travel may be requested based on business needs for training, support, or coverage.