$22/hour | Customer Care Representative | No Weekends!

This is not a remote role. Applicants must be able to report to work on time as scheduled.

About the role

Employers Options is seeking a Customer Care Representative to join a growing and dynamic team!

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries and assist with troubleshooting technical issues.
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Communicate with customers over the phone, in person, via email, fax, and TownSq.
• Manage large amounts of incoming calls.
• Keep records of customer interactions.
• Multitask by completing projects in-between calls.
• Back up the receptionist and assist with other duties as needed.

Requirements

• 0 to 3 years of directly related or closely related experience.
• High school diploma or GED required.
• Bilingual preferred.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Professional customer service and communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.

Schedule

• Monday - Friday, 8:00am to 5:00pm
• Full-time; Contract
• This position requires employees to work in the office three days per week. After completing a three-month in-office probationary period, employees become eligible to work remotely up to two days per week. Upon successful completion of the probationary period, the employee will be assigned a laptop for use while working remotely.

Pay

$22/hour (fixed rate)

Location: Honolulu, HI (Hybrid after training*)