Customer Care Representative (Full-Time, In-Person, $22.28/hr + Benefits)

Job Responsibilities

• Provide top-notch customer service.
• Serve as the primary post fundraiser contact for Sponsors and Fundraiser participants, providing timely and professional assistance with questions, purchases, and general support.
• Troubleshoot and resolve issues related to the fundraiser cards, participating stores, purchases, and shipping.
• Answer and manage incoming calls on the company's main line, ensuring calls are handled promptly and routed appropriately when necessary.
• Provide accurate information regarding shipping status, delivery timelines, and order tracking.
• Process fundraiser order forms, card orders, and prize fulfillment accurately and efficiently.
• Prepare and ship fundraising materials, including cards, order forms, posters, prizes, and related supplies.
• Assemble and collate customized fundraiser packets, ensuring sponsor-specific information is printed and organized correctly.
• Absorb inventory areas, including restocking prize shelves and ensuring materials are readily available, at times.
• Assist with various administrative tasks to support team operations.
• Quickly and efficiently enter orders while ensuring accuracy before shipment.
• Assist with packaging and organizing fundraiser kickoff materials when needed.

What We Offer

• $22.28/hour + optional overtime
• Medical, Dental, Vision Insurance with company contribution
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays
• Veterans Floating Holiday
• Bereavement Leave
• Paid Training
• Annual salary evaluations
• Stable schedule – No weekends or late shifts!
• Career growth opportunities

What We’re Looking For

• Prior customer service experience preferred (retail, hospitality, or call center)
• Bachelor’s / 4-year degree required
• Strong verbal & written communication skills
• Strong attention to detail
• Ability to work quickly and accurately without sacrificing quality
• Enjoy a variety of hands-on work and phone work, and don't mind rolling up your sleeves to help where needed
• Work well in a fast-paced environment and can keep up when things get busy without losing accuracy
• Consistently punctual and reliable
• Typing speed: 35 WPM+ with accuracy
• Highly organized, detail-oriented, and problem-solving mindset
• Passion for helping others and working in a team-driven environment

Bonus Skills (Not Required, But a Plus!)

• Experience with Adobe Illustrator, Photoshop, After Effects, InDesign, or Premiere Pro
• Familiarity with MS Access, HTML, JavaScript, SQL, or IT support
• Tech-savvy? Comfortable setting up PCs, monitors, and printers?
• Bilingual (English & Spanish) is a bonus!

Perks

• Extensive and Paid Training Program that will set you up for success in the role!
• Relaxed dress code that lets you focus on performance, not wardrobe.
• Complimentary office treats
• Free coffee and tea
• Custom luxury massage chair and ultra-comfortable LoveSacs
• Ergonomic office chairs to balance ball chairs
• State-of-the-art Sonos sound system

Schedule & Work Location

• Location: In-office role (No remote/hybrid work available)
• Schedule: Full-time, Monday–Friday, Day Shift