Customer Care Representative-Full Time

About the role

Associated Bank strives to create an inclusive culture where different perspectives are valued. The Customer Care Representative is the friendly, knowledgeable voice customers rely on, resolving questions, troubleshooting issues, and providing financial guidance with empathy and professionalism. The role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high‑quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Required Education & Experience

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

Preferred Qualifications

• Bilingual English/Spanish proficiency (eligible for competitive language differential).

Benefits

• Enjoy every Sunday off and a $50 bonus for working Saturdays.
• Opportunities to grow skills, mentor others, and advance your career in a collaborative environment.
• Retirement savings options including 401(k) and pension plans.
• Paid time off to volunteer in the community.
• Diversity‑focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Well‑being programs, parental leave, employee stock purchase plan, military benefits, and more.
• Personal banking, loan, investment, and insurance benefits.

Pay

$17.00 – $26.14 per hour